Senior Director, AI Center of Excellence

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Establish and oversee a dedicated AI Center of Excellence.

• Collaborate with Regional Leaders, Support, Product, Engineering, and Sales to develop a cohesive AI integration experience.

• Foster alignment among teams within the Cortex and Cloud “speedboat” framework.

• Influence product direction and shape innovations in delivery.

• Spearhead the transformation of automation and AI integration into the global services model.

• Standardize delivery practices, identify potential risks, and promote data-driven decisions to enhance service health.

• Align Global Customer Support, Sales, Product, Engineering, and Partner teams to achieve customer and business objectives.

• Serve as the representative for the AI COE in global forums, advocating for insights on AI transformation and regional requirements.

• Guide teams through intricate workflow transitions, rapid changes, and innovative AI-driven delivery models.

• Propel the deployment of Agentic initiatives to develop, evaluate, and catalog specialized agentic workflows.

• Build, cultivate, and mentor a high-performing technical organization dedicated to AI innovation.

• Enhance team capabilities in advanced prompt engineering and agentic multi-agent architecture designs.

• Foster a culture rooted in accountability, continuous learning, and operational excellence.

⛳️ Requirements

• Over 10 years of experience in technical services, AI operations, professional services, or related roles within a high-growth SaaS/cloud environment.

• More than 5 years of experience leading regional or multi-regional teams with functional and matrixed reporting structures.

• Proven track record of meeting KPIs including deployment speed, workflow efficiency, margin, and utilization.

• Extensive knowledge of AI platforms, prompt engineering, agentic architecture, and enterprise software environments.

• Experience in presenting to and influencing executive stakeholders across Product, Services, Engineering, Sales, and Customer Success organizations.

• Proven experience in leading specialized teams through technological transformations.

• Excellent communication skills to influence both technical and non-technical teams.

• Demonstrated ability to build trust, develop leaders, and guide teams through uncertainty in rapidly changing technology landscapes.

• Strong judgment in managing escalations and complex AI deployment decisions.

• Highly collaborative, with a history of fostering alignment and continuous improvement.

• Willingness to travel 20–30% within the North America region, with occasional international travel required.

• Bachelor's degree or equivalent military experience is required.

• Industry-recognized credentials in AI/Machine Learning, Cloud Architecture, or Data Science are preferred.

• A Master’s degree or MBA is preferred.

• Must not require immigration sponsorship; the employer will not sponsor applicants for work visas.

🏝️ Benefits

• Restricted stock units may be included.

• Bonus may be offered.

• Reasonable accommodations for qualified individuals with disabilities or special needs will be provided.

• Immigration sponsorship is not available.