Senior Digital Product Manager, Product Operations – Playbook & Training

This is a fully remote position, open to applicants in United States.

📋 Description

• Enhance Amgen’s Digital Product Operating Model by developing, updating, and promoting practical adoption materials.

• Take ownership of the DPOM playbook content, product management standards, templates, examples, self-service guides, formal training, and accelerator workshops.

• Develop guidance for product vision and strategy, defining user and business problems, product charters, roadmaps, OKRs, KPIs, discovery, prioritization, roles, decision rights, operating rhythms, and value measurement.

• Collaborate with the Director of Product Operations and leadership from the Product Management Hub to ensure playbook content aligns with enterprise standards.

• Create and maintain reusable templates, examples, checklists, workshop materials, and accelerators.

• Manage version control, content hygiene, distribution, and socialization of DPOM materials.

• Design and conduct formal training sessions, accelerator workshops, and enablement experiences.

• Assist business, digital product, technology, design, data, and engineering teams in implementing DPOM.

• Enhance training and accelerator content based on feedback, adoption challenges, and maturity insights.

• Collaborate with Product Management Catalysts to transform field insights into reusable assets and updates for the playbook.

• Work alongside Product Operations and enterprise enabling teams to scale DPOM guidance and integrate AI-enabled product practices.

⛳️ Requirements

• Doctorate degree and 2 years of experience in Digital Product, Product Management, Product Leadership, Digital Transformation, Technology Strategy, or a related field; or equivalent alternatives: Master’s degree and 6 years; Bachelor’s degree and 8 years; Associate’s degree and 10 years; or high school diploma/GED and 12 years.

• At least 2 years of experience in direct people management and/or leadership experience in guiding teams, projects, or programs, or managing resource allocation.

• Preferred: Over 5 years of progressive experience in product operations, digital product management, product enablement, digital transformation, or related fields.

• Strong understanding of product management practices, including product vision, strategy, roadmaps, OKRs, discovery, prioritization, product charters, stakeholder alignment, and value measurement.

• Ability to simplify complex concepts into clear, practical guidance, templates, training materials, and reusable tools.

• Experience in creating playbooks, standards, frameworks, self-service guides, examples, training materials, or workshops.

• Strong facilitation skills for conducting training sessions, workshops, and cross-functional collaboration.

• Exceptional written and verbal communication skills.

• Experience collaborating with product managers, business stakeholders, technology leaders, agile teams, and enablement partners.

• Attention to detail, content organization, version control, and knowledge management.

• Ability to integrate feedback, field insights, and measurement data to enhance materials.

• Comfortable working in ambiguous environments, establishing new standards, and supporting teams in adopting innovative working methods.

• Experience in healthcare, biotechnology, regulated industries, high-tech, digital, consulting, or product-led organizations is preferred.

• Familiarity with AI-native product development, generative AI processes, responsible AI principles, and the role of AI in product management is preferred.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and career advancement.

• Flexible working arrangements.

• Collaborative and inclusive company culture.