Senior Digital Product Manager – Ambulatory Virtual Health

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take charge of the design, features, operations, and results of digital products that enhance both patient and staff experiences.

• Formulate the product vision, strategy, feature roadmaps, and operational metrics.

• Gather consumer and patient feedback to inform the product backlog.

• Collaborate with information systems, consumer experience, marketing, clinical, care delivery, and service line teams.

• Define digitally enabled consumer and patient experiences across various channels.

• Create features and capabilities across platforms, drawing from research, best practices, and consumer/patient requirements.

• Identify, assess, and foster internal and external partnerships, emerging technologies, and customer/patient services.

• Establish a multi-year product portfolio strategy and present it to governance bodies, steering committees, and executives.

• Develop operational KPIs to monitor digital activity, platform utilization, and user engagement.

• Contribute to the health system’s digital health strategy, vision, go-to-market plan, and execution roadmap.

• Utilize emerging digital trends and technologies in areas such as mobility, content management, and user experience.

• Assess investment needs, projects, and priorities in collaboration with matrixed partner teams.

• Convey the strategic vision and change plans to both internal and external stakeholders.

• Plan, supervise, and ensure the successful completion of approved projects using both internal and external resources.

• Comply with patient, staff, and visitor safety standards, as well as organizational policies, budgets, productivity, and quality requirements.

• Seek professional growth, continuing education, and skills competency.

• Exemplify compassionate, personalized, safe, and efficient service experiences.

• Carry out other duties as assigned.

⛳️ Requirements

• Bachelor’s degree in business, marketing, engineering, computer science, or a related field is preferred.

• Minimum of three (3) years of experience in digital product or technology development.

• At least five (5) years of experience working with large, cross-functional teams to influence senior-level management and key stakeholders in complex environments.

• Advanced experience in translating business and clinical processes into user-friendly digital consumer experiences.

• Strong grasp of human-centered design principles and customer centricity.

• Comprehensive understanding of digital channels, application landscapes, technology capabilities, and cross-channel experience management.

• Ability to achieve results through others in a highly matrixed organization while fostering a culture focused on respect, excellence, and integrity.

• Intellectual curiosity with the capability to extract insights from data and propose solutions.

• Knowledge of mathematical and statistical concepts that aid in effective decision-making.

• Outstanding time management skills and meticulous attention to detail.

• Excellent written and verbal communication abilities across various management levels.

• Strong customer service, interpersonal, and relationship-building skills.

🏝️ Benefits

• An employee-centric culture that prioritizes care, recognition, and exceptional experiences.

• Support for mandatory continuing education and skills competency.

• Opportunities for professional growth and development.