Senior Delivery Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct the delivery for highly intricate accounts, multi-program portfolios, or strategic delivery areas involving Adobe Experience Cloud solutions.

• Set up a cohesive operating direction that encompasses governance, financial management, quality assurance, workforce capacity, risk management, client outcomes, and commercial obligations.

• Supervise the financial health of the portfolio, including forecasting, delivery performance, resource strategy, quality control, risk management, and client satisfaction.

• Evaluate critical delivery decisions and recovery plans for feasibility, impact on clients, quality, cost, capacity, risk, and the long-term health of accounts.

• Address conflicts that arise across programs and accounts, focusing on priorities, dependencies, staffing, governance, investment, and accountability.

• Guide senior client and internal stakeholders by providing clear options, trade-offs, recommendations, and decision-making criteria.

• Implement portfolio governance, assurance checkpoints, escalation procedures, and corrective action practices.

• Manage delivery across Adobe Experience Cloud solution tracks, ensuring alignment of technical dependencies, program sequencing, milestones, and stakeholder visibility.

• Collaborate with architects, engineering teams, data specialists, UX designers, strategists, and client teams to ensure unified delivery across Adobe Experience Cloud initiatives.

• Assist teams in navigating platform interactions, data flows, technical limitations, environmental dependencies, and deployment workflows for development, QA, staging, and production.

• Facilitate delivery involving multi-platform integrations, migrations, or the modernization of Adobe technology stacks.

• Mentor Delivery Managers, Program Managers, and senior practitioners.

• Enhance decision-making quality through coaching and reviewing critical work.

• Transform insights from complex delivery portfolios into reusable operating standards, methodologies, and organizational enhancements.

⛳️ Requirements

• More than 10 years of relevant experience, or equivalent practical expertise.

• Proven leadership in managing highly complex accounts, multi-program portfolios, or strategic delivery domains.

• Experience in establishing a cohesive operating direction that includes governance, financials, quality, workforce capacity, risk management, client outcomes, and commercial commitments.

• Capability to assess critical delivery and recovery decisions concerning client impact, quality, cost, capacity, dependencies, risk, and long-term commercial and operational ramifications.

• Proven ability to resolve conflicts across programs and accounts regarding priorities, dependencies, staffing, governance, investment, and accountability.

• Experience in overseeing the financial health of portfolios, including forecasting, delivery performance, resource strategy, quality, risk, and client satisfaction.

• Ability to create portfolio governance, assurance checkpoints, escalation processes, and corrective action strategies.

• Extensive knowledge of Adobe Experience Platform (AEP), Real-Time Customer Data Platform (RTCDP), Adobe Journey Optimizer (AJO), Customer Journey Analytics (CJA), Adobe Commerce, AEM Assets, Workfront, and Marketo Engage.

• Familiarity with data lifecycle management, source systems, identity models, ingestion processes, segmentation logic, activation workflows, delivery sequencing, and associated risks.

• Understanding of multi-environment architectures, platform-to-platform interactions, integration dependencies, and deployment protocols.

• Experience with agile, scaled agile, or CI/CD-enabled delivery models and complex cross-team integration efforts.

• Capability to advise senior client and internal stakeholders using clear options, trade-offs, recommendations, and decision criteria.

• Proven ability to guide Delivery Managers, Program Managers, and senior practitioners, hold delivery leaders accountable, and enhance decision-making quality through coaching and review.

• Ability to identify long-term commercial, operational, talent, workforce, and client implications and convert portfolio insights into reusable operational standards.

• Willingness to travel up to 40% of the time.

• Anticipated utilization target of 85%.

• Unrestricted authorization to work in the United States without employer sponsorship now or in the future.

• Must not require immigration or visa sponsorship, including H4 EAD, H-1B, OPT, CPT, TN, O-1, E-3, or J-1 visas.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• Paid time off

• 401(k)

• Competitive benefits package

• Equal opportunity employment

• Reasonable accommodation for qualified applicants with disabilities