Senior Customer Stories Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of the case study process from start to finish: identify compelling customer narratives, secure their involvement, conduct interviews, and write and publish the final materials.

• Establish trust-based relationships with customers and conduct interviews effectively.

• Collaborate closely with the Executive Advocacy Manager, References Manager, Groundbreakers Advocacy Manager, and other advocacy and product marketing teams.

• Ensure customer stories align with product launches, marketing campaigns, and sales initiatives.

• Utilize AI tools for synthesizing interview content, drafting, editing, conducting research, and creating content variations while preserving editorial integrity and accuracy.

• Innovate with AI workflows to enhance the volume and speed of case study production.

• Oversee legal and public relations approval processes with customers.

• Transform case studies into sales one-pagers, web content, social media snippets, and video scripts in collaboration with design and content teams.

• Travel for customer site visits, interviews, video shoots, and Seismic events, including the annual customer conference.

• Monitor the performance of case studies and overall pipeline health, providing reports on the program's impact.

⛳️ Requirements

• A minimum of 5 years of experience in case studies, customer marketing, content marketing, or journalism.

• A customer-centric mindset with the ability to quickly establish rapport, actively listen, and convey the customer's perspective in an engaging manner.

• Strong proficiency with AI tools, including the ability to create effective workflows and train others in their use.

• Demonstrated success in cross-functional collaboration with teams in references, advocacy, product marketing, sales, and customer success.

• Exceptional writing and editing capabilities, with a proven history of delivering polished content on time.

• Strong project management skills, capable of overseeing multiple customer stories with legal and various stakeholders at different stages.

• Willingness to travel 4 to 6 times a year.

• Bonus: Experience in SaaS or B2B customer marketing, product marketing, multimedia storytelling, or direct work with sales/customer success teams.

🏝️ Benefits

• Comprehensive benefits and perks for overall well-being, with availability varying by country.

• Incentive plans that supplement the base salary.

• Reasonable accommodations for individuals with disabilities.

• Commitment to equal opportunity employment.