Senior Customer Service, Rebate Processing Specialist

This is a fully remote position, open to applicants in Utah.

📋 Description

• Offer fundamental troubleshooting and suggest appropriate solutions.

• Manage both electronic and physical filing systems for applications, rebates, and supporting documents.

• Collaborate with other departments to provide excellent customer service.

• Handle customer service calls aiming for first-call resolution.

• Input data into various database applications.

• Address customer inquiries through emails and phone calls.

• Deliver outstanding customer service and call management in a customer-focused setting.

• Protect confidential customer information.

• Assist in peer training and job-shadowing as assigned.

• Execute additional duties as required.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Excellent verbal and written communication skills.

• Strong attention to detail with a sharp memory and high accuracy.

• Experience in a call center or in customer service and chat is advantageous.

• Proficient in Microsoft Office, particularly Microsoft Word and Excel.

• Familiarity with Outlook and Microsoft support programs.

• Exceptional organizational, prioritization, and attention to detail capabilities.

• Strong verbal and written communication skills with clients and internal staff at all levels.

• Self-driven with excellent follow-through abilities.

• Capability to manage challenging tasks in a professional manner.

• An interest in sustainability and a desire to make a positive environmental impact.

• Successful completion of a thorough background check and reference verification.

• A pre-employment drug screening may be necessary if applicable to the role.

🏝️ Benefits

• Eligibility for a discretionary annual bonus.

• Three weeks of paid vacation each year.

• Paid holidays.

• 401(k) retirement plan with employer matching.

• Health insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Parental leave.

• Employee assistance program.

• Commuter benefits.

• Additional supplemental offerings.