Operations Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and assess incoming donor responses across the portfolios of the Virtual Engagement Officer.

• Assist in content moderation processes to ensure donor interactions remain within suitable fundraising parameters.

• Evaluate and categorize support tickets related to Version2 operations.

• Address routine support tickets directly or direct issues to the relevant internal team member.

• Record recurring problems, frequent requests, donor response patterns, workflow deficiencies, and escalation trends.

• Take responsibility for the development and upkeep of partner avatar videos following onboarding.

• Collaborate with Operations Specialists, Customer Success Managers, and internal technical teams.

• Keep clear internal documentation and adhere to established protocols.

• Contribute to the enhancement of documentation and workflows.

• Execute additional tasks as assigned.

⛳️ Requirements

• Background in nonprofit advancement, donor relations, customer support, operations, communications, administrative support, or a related discipline.

• Strong proficiency in written communication.

• Exceptional attention to detail.

• Capability to assess donor-facing or customer-impacting content with good judgment.

• Comfort with technology, databases, ticketing systems, and various internal platforms.

• Strong organizational capabilities.

• Aptitude for managing repetitive, high-volume tasks accurately.

• Ability to triage issues, determine appropriate next steps, and escalate when necessary.

• Comfort working autonomously in a dynamic environment where priorities may change rapidly.

• Interest in AI, fundraising technology, donor engagement, and enhancing operational processes.

• Availability to work from 11–7 or 12–8 EST.

• Willingness to work an occasional Saturday 4-hour shift, approximately once every 6 weeks, or a non-standard workweek that includes Saturday.

🏝️ Benefits

• Fully remote work opportunity.

• Flexible scheduling options, including shifts from 11–7 or 12–8 EST.

• Opportunity to swap occasional Saturday shifts for time during the business week, or a non-standard workweek that includes Saturday.