Customer Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage both inbound and outbound customer engagements through phone, email, and live chat.

• Deliver professional, empathetic, and precise support to customers.

• Address and resolve product, process, and technical concerns.

• Troubleshoot issues and assist customers in navigating solutions for the CompliancePro (CPro) platform.

• Supply information regarding products and services.

• Assist customers in navigating various systems, platforms, and services.

• Respond to inquiries related to compliance, training, and requirements.

• Oversee complex contractor name modifications and account integrations.

• Monitor customer inquiries and feedback to pinpoint trends and opportunities for improvement.

• Keep an eye on customer health and escalate risks when necessary.

• Promote product adoption through best practices and optimization strategies.

• Collaborate with internal teams on escalations and enhancements to customer experience.

• Record customer interactions in Salesforce or another CRM.

• Maintain case notes, follow-ups, and track resolutions.

• Provide insights to enhance processes, knowledge bases, and support workflows.

⛳️ Requirements

• Proficient in written and spoken Spanish.

• High School Diploma or GED is mandatory.

• A minimum of 1 year experience in customer service or support roles.

• Typing speed of at least 40 words per minute.

• Familiarity with Microsoft Office applications.

• Experience with Salesforce or a similar CRM system is preferred.

• Exceptional written and verbal communication abilities.

• Quick learner with a strong self-learning capability.

• Comfortable managing customer and contractor interactions via phone, chat, and email.

• Customer-centric mindset with a sense of ownership and accountability.

• Team-oriented and adaptable to changing workloads and processes.

• Open to feedback and dedicated to ongoing improvement.

• Self-driven, reliable, and focused on delivering positive customer outcomes.

• Strong problem-solving abilities, perseverance, and attention to detail.

• Excellent interpersonal skills.

• Availability to work 8-hour weekday shifts between 5:00 a.m. and 7:00 p.m. CT.

• Willingness to work weekends as required within the hours of 5:00 a.m. and 7:00 p.m. CT.

• Flexibility in scheduling with reasonable notice is necessary.

🏝️ Benefits

• Collaborate with a global team.

• 100% employer-funded medical and dental coverage for employees.

• Monthly contributions to Health Savings Accounts.

• 401(k) matching that is fully vested immediately.

• Exceptional time off benefits.

• Paid leave for volunteer activities.

• Opportunities for remote work.

• Background check required upon job offer.