Customer Support and Customer Success Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the onboarding process for new clients, ensuring a seamless and organized initiation.

• Handle customer support responsibilities, including deadlines, quality control, ownership, and timelines.

• Collect requirements and briefs for requests, then direct them to the relevant teams.

• Independently formulate tactical plans and digital marketing strategies for each account.

• Maintain proactive communication with clients throughout the engagement.

• Monitor results and transform reports into strategic discussions.

• Track engagement, satisfaction, and performance indicators.

• Anticipate service issues before clients need to file complaints.

• Manage client relationships from the onboarding phase through to renewal.

⛳️ Requirements

• Minimum of 2 years' experience in B2B digital marketing and customer support or Customer Success.

• Technical expertise in at least two of the following areas: marketing automation, inbound marketing, SEO, content, or paid media.

• Familiarity with project and task management tools.

• Daily proficiency in Google Workspace (Drive, Docs, Sheets, and Slides).

• Ability to plan campaigns and create automation and lead-nurturing workflows in RD Station or a comparable platform.

• Strong communication skills for interacting with both clients and internal teams.

• Experience utilizing AI in daily tasks, particularly Claude.

• Preferably located in Greater São Paulo.

• Digital marketing certifications are advantageous.

• A bachelor’s degree, postgraduate degree, or MBA should be included in the job application profile.

🏝️ Benefits

• A culture that promotes transparency, loyalty, collaboration, and recognition of each individual's contribution to Tribo’s success and growth.

• Company-provided laptop and necessary supplies.

• Guaranteed time off on weekends, extended holiday weekends, and at year-end.

• Access to a discount club.

• Day off for birthdays.

• RD Station Diamond Partner status.

• Tribo Agency is certified as a Great Place to Work (GPTW).

• 100% remote work flexibility.

• Opportunities for growth and professional development.

• GPTW certification.

• Wellhub benefits.

• Avus collaboration.

• Dasa partnership.

• Starbem collaboration.