Senior Customer Marketing – Growth Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Report to the Director of Product Marketing

• Collaborate with Customer Success to enhance adoption, expansion, and renewal throughout the customer base

• Identify customer segments and accounts with high potential

• Create targeted initiatives that boost Average Contract Value and Lifetime Value

• Design and execute customer communications through email, webinars, in-app messages, events, and community engagement

• Initiate and expand a customer advocacy program alongside CS and Product

• Jointly manage the Customer Advisory Board with CS and PMM

• Direct strategy and project management for Kantiv’s customer community

• Gather customer quotes, testimonials, and success stories to support sales enablement, website content, and marketing campaigns

• Establish customer feedback mechanisms to guide product roadmap and positioning

• Represent Kantiv at key industry events

• Co-host customer webinars and virtual gatherings

• Collaborate with the Events team to maximize customer engagement

• Define success metrics, develop tracking frameworks, and disseminate insights

• Utilize AI tools such as Claude for content creation, research, personalization, and program execution

• Develop documented, repeatable, and scalable customer marketing initiatives

⛳️ Requirements

• 5–7 years of experience in Customer Marketing, Product Marketing, Lifecycle Marketing, or Go-to-Market Programs, with a proven history of achieving measurable business results

• A builder’s mindset; capable of writing, executing, measuring, and refining playbooks

• Ability to think systematically and link focus areas to revenue and overarching business objectives

• Proven ability to influence and collaborate across functions with CS, Sales, SDRs, and Product without direct authority

• Strong project management capabilities with the ability to oversee tasks from ideation to reporting

• Excellent storytelling and communication skills, along with strong customer empathy

• Confidence in presenting during webinars, on stage, and directly to customers

• Willingness to travel to significant trade shows or customer events 3–4 times per year

• Proficiency with AI tools and experience integrating AI into daily operations

• Previous experience in martech, salestech, revenue intelligence, or enablement technology is preferred

• Familiarity with HubSpot, Loops, or similar CRM/marketing automation platforms is preferred

• Genuine curiosity about the AEC industry is preferred

• Ability to work collaboratively with team members in IST and PST

• Must be based in the US; EST preferred

🏝️ Benefits

• Genuine autonomy, accountability, and impact from Day 1

• Opportunity to work with a leader and mentor who has extensive experience in PMM

• Collaboration with seasoned leaders and peers who understand the AEC sector

• Clear visibility to the CRO and CEO

• Direct influence on win rates, expansion revenue, and market presence