Senior Customer Manager

This is a fully remote position, open to applicants in Michigan, +2 more states.

📋 Description

• Oversee regional and cross-business elements of a significant global brand owner relationship centered on personal care.

• Manage additional direct accounts of varying sizes.

• Develop and implement the annual sales strategy.

• Gain insights into Dow’s portfolio and strengths to facilitate exploration and identify new opportunities.

• Collaborate closely with TS&D and Marketing to establish a pipeline of technical and commercial prospects.

• Manage stakeholders and ensure deliverables are met.

• Lead cross-functional teams effectively.

• Engage in global negotiations or projects as required.

• Prepare and execute account plans.

• Direct and nurture customer relationships.

• Create and implement sales and marketing strategies, driving both value and volume.

• Collect and utilize market intelligence to inform sales and marketing initiatives.

• Lead negotiations and implement pricing adjustments.

• Collaborate with functional stakeholders to enhance customer experience (CX) results.

• Utilize CRM, DSR, CMT, and Smart Pricing at an expert level.

• Drive growth, including cross-business opportunities.

• Assess and communicate short- versus long-term trade-offs for optimal solutions.

• Mentor and coach junior team members.

⛳️ Requirements

• A bachelor’s degree or an equivalent military degree at or above a U.S. E5, Canadian Petty Officer 2nd Class, or Sergeant ranking.

• At least 7 years of relevant professional experience.

• Legal eligibility to work in the United States.

• No visa sponsorship or support is provided, including for any type of U.S. permanent residency process.

• Strong business acumen with the ability to clearly articulate financial trade-offs.

• Excellent written and verbal communication skills.

• Negotiation capabilities paired with a proactive approach.

• Proven ability to establish and maintain strong, productive relationships with customers, colleagues, and cross-functional stakeholders.

• Leadership qualities to work across functions and influence initiatives and issues.

• Skills in project management, business acumen, and strategic/analytical thinking.

• Willingness to travel based on business requirements.

🏝️ Benefits

• Equitable and competitive base salary with bonus potential.

• A range of benefits and programs promoting physical, mental, financial, and social well-being.

• Competitive retirement plan that includes company-provided benefits, saving options, financial planning, and educational resources.

• Employee stock purchase programs (availability may vary by location).

• Student Debt Retirement Savings Match Program (available in the U.S. only).

• Comprehensive medical and life insurance packages.

• Travel insurance available in select countries/locations.

• Opportunities for training, mentoring, work experiences, community engagement, and team-building activities.

• A workplace culture that supports role-based flexibility.

• Competitive annual vacation allowance.

• Paid time off for new parents, including those adopting or fostering.

• Paid leave to care for sick or injured family members.

• Paid time off for volunteering and participation in Employee Resource Groups.

• Access to a comprehensive Wellbeing Portal.

• On-site fitness facilities (availability may vary by location).

• Employee discounts for online shopping, movie tickets, gym memberships, and more.

• Transportation allowance (availability may vary by location).

• Meal subsidies/vouchers (availability may vary by location).

• Carbon-neutral transportation incentives, such as biking to work (availability may vary by location).