Senior Customer Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead professional services projects from initiation to customer approval, ensuring measurable results.

• Optimize controls using actual alert data to minimize noise and develop customized policies and detections for clients.

• Create documentation for tuned controls, enabling customers to manage them independently.

• Evaluate AI agents and MCP servers developed by customers prior to their deployment.

• Provide insights and remediation strategies based on assessments.

• Generate analyses and documentation for finance and compliance teams concerning AI expenditures and control frameworks.

• Manage custom implementations, integrations, and automation processes.

• Transform solutions into reusable tools, templates, and methodologies.

• Assist in defining Onyx’s professional services offerings and the criteria for engagement completion.

• Report directly to the Director of Customer Engineering as an initial team member in a new division.

⛳️ Requirements

• Over 5 years of experience in hands-on technical roles with enterprise clients, including managing scoped projects from inception to conclusion.

• Background in security fields such as detection engineering, application security, security architecture, or cloud security.

• Proficient scripting abilities (Python or similar languages).

• Familiarity with REST APIs.

• Experience with cloud platforms (AWS/Azure/GCP).

• Capability to query and analyze logs and data (SQL or log query languages).

• Strong technical writing and communication skills, with the ability to present actionable findings and reports to clients.

• Ability to navigate ambiguity and a willingness to contribute to building a new function.

• Nice to have: familiarity with AI security, including testing LLM applications, agents, or MCP servers.

• Nice to have: experience with AI/ML platforms, LLM tools, or agent frameworks.

• Nice to have: background in SIEM or SOC operations.

• Nice to have: knowledge of security and AI governance frameworks (e.g., SOC 2, ISO 27001, NIST AI RMF, EU AI Act).

• Nice to have: exposure to cloud or AI cost analysis.

• Nice to have: relevant certifications (e.g., GIAC, cloud provider certifications).

🏝️ Benefits

• Flexibility to work remotely.

• Comprehensive health insurance and wellness programs.

• Opportunity for equity participation.

• Incentives based on performance.