Senior Customer Engineer

This is a fully remote position, open to applicants in Washington.

📋 Description

• Act as a trusted advisor representing Cloudflare’s technical go-to-market strategy.

• Manage the technical customer relationship from initial discovery through to long-term adoption, renewal, and account growth.

• Collaborate with Account Executives to facilitate technical discovery, create customized architectures, and provide product demonstrations and Proofs of Concept.

• Adapt Cloudflare Security, Networking, and Developer Platform solutions to meet public sector procurement and compliance standards.

• Lead or supervise technical onboarding and implementation processes.

• Take ownership of customer discovery, demonstrations, onboarding, technical health, risk management, and expansion strategies.

• Track customer health scores and telemetry to enhance time-to-value and address integration challenges.

• Carry a variable quota linked to new business acquisition and/or account growth.

• Promote platform adoption, revenue retention, as well as cross-sell and up-sell opportunities.

• Conduct technical Quarterly Business Reviews for C-level executives.

• Automate responses to RFPs/security questionnaires, sandbox provisioning, and basic telemetry monitoring using AI agents and internal platforms.

• Report directly to the Regional Customer Engineering Leader.

⛳️ Requirements

• Demonstrated experience working with or selling to SLED, Local Government, or Municipal agencies.

• In-depth understanding of public sector purchasing cycles, compliance needs, and distinct government IT constraints.

• Background in a customer-facing technical position, such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.

• Extensive technical knowledge covering web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, and enterprise architecture.

• Proven success in a quota-carrying or revenue-oriented environment.

• Strong grasp of SaaS metrics, business value translation, and public sector/enterprise sales cycles.

• Exceptional skills in presentation and stakeholder management.

• Ability to connect technical implementation details with the business strategies of government C-suite and elected officials.

• Must reside in Seattle or the Pacific Northwest region.

• Authorization to receive software or technology under U.S. export laws without sponsorship for an export license may be necessary.

• Preferred: experience with Workers AI, AI Gateway, and Vectorize.

• Preferred: familiarity with prompt engineering, LLM orchestration, or RAG architectures.

• Preferred: proficiency in Python, JavaScript, or similar programming languages.

🏝️ Benefits

• Participation in the equity plan.

• Medical/Rx Insurance.

• Dental Insurance.

• Vision Insurance.

• Flexible Spending Accounts.

• Commuter Spending Accounts.

• Fertility & Family Forming Benefits.

• On-demand mental health support and Employee Assistance Program.

• Global Travel Medical Insurance.

• Short and Long Term Disability Insurance.

• Life & Accident Insurance.

• 401(k) Retirement Savings Plan.

• Employee Stock Participation Plan.

• Flexible paid time off, covering vacation and sick leave.

• Leave programs, including parental, pregnancy health, medical, and bereavement leave.