Implementation Engineer – Mid

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Carry out medium-complexity implementations of the AI agent SaaS platform autonomously.

• Take ownership of modules and complete workflows: configuration, integration, testing, and user validation.

• Lead low to medium complexity implementations lasting 2–6 weeks.

• Configure AI agents: RAG, domain topics, business rules, and integrations in n8n.

• Design and implement API integrations (REST, webhooks, OAuth) and connectors to client systems.

• Gather technical requirements in discovery sessions and translate them into implementation specifications.

• Build proof of concepts (POCs) and demos, presenting them to the client.

• Conduct testing, validation, and debugging of implemented workflows, documenting the results.

• Escalate issues that exceed your scope with analysis and proposed solutions.

• Keep the technical documentation of assigned projects up to date.

• Collaborate with Implementation, Product, Technology, and Commercial teams.

⛳️ Requirements

• 3–5 years of experience in implementation, integration, or development on SaaS platforms.

• Hands-on experience building and maintaining API integrations in production.

• Previous exposure to client-facing projects.

• Technical reading proficiency in English; conversational ability is desirable.

• Solid experience with API integrations (REST, webhooks, OAuth).

• Familiarity with n8n or other workflow automation platforms.

• Knowledge of databases and SQL queries.

• Proficiency in Python or JavaScript for scripting and custom logic.

• Understanding of data formats (JSON, XML) and payload debugging.

• Debugging and troubleshooting skills for medium-complexity workflows.

• Functional understanding of cloud architectures (AWS, Azure).

• Familiarity with enterprise integrations such as SharePoint, Microsoft Graph, or WhatsApp Business API.

• Technical autonomy.

• Strong ownership mentality.

• Attention to detail.

• Clear communication skills.

• Customer-oriented approach.

• Adaptability and continuous learning.

• Interdisciplinary collaboration.

• Proactivity.

🏝️ Benefits

• 100% remote work with hours aligned to CST.

• Unlimited PTO.

• Annual development budget: Access to courses, certifications, and conferences.

• Equipment budget.

• Health benefits: Access to private medical coverage or subsidies for health insurance.

• Growth opportunities: Career planning and mentorship with experts in AI and technology.

• Dynamic and flexible startup environment: Autonomy to make decisions and propose ideas, focusing on results rather than hours worked.

• Work-life balance: A culture prioritizing flexibility and well-being, allowing you to manage your time without sacrificing personal life.