Senior Customer Enablement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Activate the foundational Horizon3 Customer Academy and assist customers in deriving value from the NodeZero autonomous penetration testing platform more swiftly.

• Develop, construct, and continually enhance customer learning experiences encompassing NodeZero's capabilities, tiers, workflows, and functionalities.

• Create customer certifications, technical how-to modules, guided learning paths, hands-on exercises, and various enablement experiences.

• Establish a curriculum architecture categorized by customer role, use case, capability, product tier, and proficiency level.

• Outline learning paths that progress from basic concepts to advanced NodeZero applications and operational best practices.

• Design and initiate customer certification programs that include practical assessments and criteria for completion.

• Develop technical modules that address configuration, test execution, findings review, reporting, remediation validation, and associated functionalities.

• Produce engaging lessons, demonstrations, walkthroughs, videos, job aids, reference guides, scenario-based exercises, and hands-on labs.

• Maintain a comprehensive knowledge of NodeZero, product tiers, technical workflows, releases, roadmap changes, attack research, and customer use cases.

• Collaborate with Product, Engineering, Customer Success, Sales Engineering, Product Marketing, Attack Research, Support, and other technical subject matter experts.

• Establish procedures for acquiring expertise, ensuring technical accuracy, conducting content reviews, assigning ownership, and managing update cycles.

• Personally design and create live, virtual, and self-paced customer enablement content utilizing adult learning and instructional design principles.

• Develop reusable templates and standards for lessons, modules, assessments, facilitator guides, labs, and certification materials.

• Define and monitor customer readiness, engagement, certification, adoption, and time-to-value metrics.

• Leverage completion data, assessment outcomes, customer feedback, support trends, and Customer Success insights to enhance learning experiences.

• Maintain a roadmap for new courses, certifications, updates, and retired content.

• Communicate progress, risks, and impacts with enablement and cross-functional leadership.

⛳️ Requirements

• A minimum of 5 years of experience in customer enablement, technical enablement, instructional design, customer education, learning experience design, or a related area.

• Proven experience in developing technical customer education, certifications, academies, onboarding programs, or product training.

• Demonstrated ability to simplify complex technical concepts into clear, practical, and outcome-focused learning content.

• Practical experience in creating digital learning content using tools like Articulate Rise or similar authoring platforms.

• Experience in designing assessments, knowledge checks, practical exercises, or certification programs.

• Excellent written and verbal communication skills, with the ability to collaborate effectively with technical subject matter experts and customer-facing teams.

• Strong project management abilities, with proficiency in overseeing content development from intake to launch and iteration.

• Direct experience with NodeZero, autonomous penetration testing, offensive security, exposure management, vulnerability management, cloud security, identity security, or related cybersecurity fields.

• Experience in enabling security, IT, infrastructure, DevOps, or technical practitioner audiences.

• Experience in establishing a customer academy or education program from scratch.

• Proficient in creating hands-on labs, technical demonstrations, interactive simulations, or scenario-based learning.

• Familiarity with learning management systems, video and screen-recording tools, assessment platforms, and customer education analytics.

• Experience collaborating closely with Product, Engineering, Customer Success, and Sales Engineering within a rapidly growing B2B SaaS or cybersecurity company.

• Experience working with enterprise clients.

• Eligibility to work in the United States; applicants must have legal authorization to work in the United States.

🏝️ Benefits

• Equity package in the form of stock options for all full-time positions.

• Health, vision, and dental insurance for you and your family.

• Flexible vacation policy.

• Generous parental leave.

• Remote and hybrid work models based on role and location.

• Opportunities for career development.

• An inclusive and collaborative culture.

• Moderate travel for customer meetings, enablement events, internal planning sessions, and company gatherings.