Senior Customer Development Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Drive strategic growth, business development, and distribution implementation within military retail channels.

• Take ownership of the sales strategy for significant government and military accounts, including DeCA, AAFES, NEXCOM, MCX, and CGX.

• Maximize sales volume, net revenue, and category share for the Link Snacks product range.

• Manage direct relationships with military and government buyers, broker networks, and partner brokers.

• Unlock new distribution opportunities and enhance product shelf presentation.

• Attain top-line and bottom-line sales and profit objectives.

• Develop plans for Distribution, Shelving, Merchandising, and Pricing to stimulate category growth.

• Align customer strategies with annual business plans and formulate 1–3-year strategic customer plans by segment.

• Maintain transparent and prompt communication with internal teams and customers/brokers.

• Broaden Link Snacks’ in-store visibility through channel-specific business opportunities.

• Analyze customer data and create action plans to meet sales targets.

• Collaborate with Demand Planning, RGM, and Sales Strategy on both short- and long-term category and channel strategies.

• Craft and deliver information in a compelling and persuasive manner.

• Foster relationships across customer organizations and with Link Snacks executive management, operations, supply planning, accounting, and marketing.

• Address deduction and accounts receivable issues.

• Train and lead the broker network where appropriate.

• Conduct store audits, set up promotional displays, and participate in trade shows.

• Travel approximately 30%–40% based on business needs.

⛳️ Requirements

• Bachelor’s degree or equivalent experience required.

• Over 5 years of experience in the CPG industry.

• At least 3 years of direct sales experience in military channels.

• Excellent communication and presentation abilities.

• Proficient in MS Office applications.

• Capable of thriving in a fast-paced, dynamic work environment.

• Willingness to travel approximately 30%–40% depending on business needs.

• Ability to regularly lift, carry, and maneuver items weighing 25 pounds or more.

• Must be able to sit, use hands and fingers, handle or feel, and communicate effectively.

• Must be capable of standing, walking, reaching with hands and arms, and lifting for extended durations.

🏝️ Benefits

• Annual incentive and program-specific awards.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• Life insurance.

• Disability insurance.

• 401(k) participation.

• Paid holidays.

• Paid time off.

• Remote work from a dedicated home office.

• Access to modern digital collaboration tools (Microsoft Teams, Slack, Zoom).