Senior Customer Business Manager, Naturals

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee and enhance GPN's operations within the Natural Channel, encompassing Whole Foods Market, Sprouts Farmers Market, Trader Joe's, and other natural retail partners.

• Manage distributor partnerships with UNFI and KeHE.

• Spearhead business development and growth strategies across Natural Channel accounts.

• Take charge of customer development, which includes identifying opportunities, managing relationships, interfacing with customer service, conducting annual planning, and overseeing trade fund management.

• Create and implement annual business plans that align with customer priorities and GPN's growth objectives.

• Identify, prioritize, and activate growth opportunities with assigned customers and distribution partners.

• Lead Joint Business Planning initiatives with key customers when applicable.

• Develop and present strategic selling presentations that focus on assortment, pricing, promotion, category trends, and financial performance.

• Build and implement customer-specific strategies for assortment, pricing, promotions, and distribution.

• Negotiate with customers regarding trade investments, promotional plans, pricing, and new item placements.

• Create compelling category and consumer selling narratives using syndicated data and market insights.

• Enhance distribution, assortment, and merchandising support throughout the Natural Channel.

• Manage customer and channel P&L performance, optimize trade spending, and assess return on investment.

• Oversee trade planning and allocate promotional investments effectively.

• Develop sales forecasts and monitor performance against established plans.

• Analyze business results and formulate corrective action plans to meet revenue and profitability goals.

• Lead and motivate distributor partners, including UNFI and KeHE.

• Manage broker relationships to ensure exceptional execution.

• Convert customer and channel strategies into actionable execution plans.

• Monitor distribution, shelving, merchandising, and promotional effectiveness.

• Support customer meetings, trade shows, promotional events, and industry functions.

• Collaborate with Sales Strategy, Category Management, Revenue Growth Management, Trade Development, Marketing, and Supply Chain teams.

• Work with internal stakeholders to implement customer initiatives and promotional programs.

• Share insights regarding customers and channels that impact broader business strategies.

• Act as a Natural Channel expert within the organization.

• Uphold Glanbia's core values and enhance team culture.

⛳️ Requirements

• Bachelor’s degree.

• Over 5 years of experience in CPG, Natural Channel sales, or broker-led sales environments.

• Strong analytical, financial, and forecasting skills.

• Proficiency in syndicated data sources such as SPINS, Circana/IRI, and Nielsen.

• Advanced skills in Microsoft Excel.

• Strong working knowledge of Outlook and Teams.

• In-depth understanding of the Natural Channel.

• Excellent relationship-building abilities.

• Capability to influence both internal and external stakeholders.

• Willingness to travel as business needs arise.

🏝️ Benefits

• Staff discounts.

• Generous family leave policy.

• Health and dental plan.

• 401K.

• Competitive compensation package.

• Opportunities for career development.

• Continuous learning via an on-demand learning platform.

• Car allowance.

• Annual bonus.

• Remote work options with flexibility to travel as business needs require.