Senior Customer Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist Comcast Business initiatives aimed at retaining and expanding the current customer base.

• Serve as a business partner to existing clients, promoting increased telephone sales and revenue while improving customer satisfaction.

• Achieve and surpass targets, including close ratios, revenue, and multi-product business solutions sales.

• Concentrate on customer growth and retention within the mid-market segment through advanced product upgrades and sales.

• Conduct biannual account evaluations with mid-market clients to identify ongoing business requirements.

• Regularly review and process government accounts, encompassing purchase and sales orders.

• Engage in frequent digital interactions with SMB customers.

• Prepare sales documentation for advanced products and work collaboratively with Sales Engineering and Customer Project Management on solution design and implementation.

• Input customer upgrades in real time using the billing system order-entry process.

• Test and provide feedback on new products, incentives, systems, and other changes in the sales channel.

• Retain business customers by developing and expanding accounts through solution-oriented telephone selling and account management.

• Make outbound calls to meet sales quota metrics.

• Ensure regular, consistent, and punctual attendance.

• Execute additional duties and responsibilities as assigned.

⛳️ Requirements

• Sales experience is essential.

• 2–5 years of relevant professional experience required.

• High school diploma or GED is mandatory.

• Proficient in Microsoft Suite.

• Proficient in Microsoft Dynamics.

• Proficient in Microsoft Teams.

• Proficient in Salesforce.

• Proficient in Microsoft Outlook.

• Familiarity with Comcast Business advanced business solutions.

• Knowledge of billing tools is required.

• Experience in inbound and outbound call-center operations.

• Dedicated Internet sales experience is preferred.

• Experience in SD-WAN sales is advantageous.

• Ability to work nights, weekends, variable schedules, and overtime when necessary.

• Must maintain regular, consistent, and punctual attendance.

🏝️ Benefits

• Eligibility for commission under the terms of an applicable plan.

• Potential for substantial earnings above targeted goals for those who exceed sales targets.

• Benefits available for eligible employees.

• Customized benefits options, expert guidance, and continuous tools supporting physical, financial, and emotional wellbeing.