Senior CRM Developer/Administrator

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Administer and oversee Dynamics 365 Customer Engagement, Dataverse, and associated Power Platform environments.

• Manage users, teams, business units, security roles, permissions, upgrades, and service accounts.

• Provide user assistance and serve as the internal escalation point for complex platform, integration, security, data, and production challenges.

• Diagnose root causes, coordinate recovery efforts, and communicate status updates, risks, and next steps.

• Configure and develop tables, fields, relationships, forms, views, dashboards, business rules, business process flows, model-driven applications, and Power Automate workflows.

• Create and maintain Dynamics customizations utilizing JavaScript, C# plugins, Dataverse Web API, REST APIs, and supported extension patterns.

• Facilitate integrations and bidirectional data flows between Dynamics 365 and other business applications.

• Oversee data imports, updates, migrations, quality issues, monitoring, and synchronization failures.

• Manage Dynamics solutions and deployments across development, testing, and production environments.

• Handle source control, testing and user acceptance testing (UAT), releases, rollbacks, monitoring, and production validation.

• Collect requirements from business users and translate those needs into configuration or development modifications.

• Collaborate with Product, Engineering, business systems architecture, and external implementation resources.

• Maintain documentation and identify areas for improvement in usability, automation, reliability, performance, and workflows.

• Perform additional duties as assigned and promote the company’s values.

⛳️ Requirements

• Over 5 years of hands-on experience with Microsoft Dynamics 365 or Dynamics CRM.

• Significant administration, development, and production ownership experience.

• Extensive experience with Dynamics 365 Customer Engagement and Microsoft Dataverse.

• Proficient in configuration, security, solutions, and Power Automate.

• Experience with JavaScript in Dynamics 365.

• Familiarity with C# plugins or other Dataverse server-side development.

• Experience with REST APIs or Dataverse Web API.

• Experience in system integrations, data synchronization, solution deployments, and application lifecycle management across various environments.

• Strong skills in production troubleshooting and problem resolution.

• Ability to gather and clarify requirements from business stakeholders.

• Capability to communicate effectively with both technical and non-technical partners.

• Ability to independently manage multiple support and development priorities.

• Excellent verbal and written communication skills along with a customer-service orientation.

• A bachelor’s degree in a related field, technical training, or equivalent practical experience.

• Access to high-speed internet and the capability to connect the workstation directly to a router or modem using Ethernet.

• Availability to work Monday through Friday, from 8:30 AM to 5:00 PM EST, with a one-hour lunch break.

• Preferred: Knowledge of Azure Data Factory or other Azure integration technologies, SQL and relational data concepts, or Power BI.

• Preferred: Experience with Azure DevOps, source control, CI/CD, or Power Platform application lifecycle management tools.

• Preferred: Microsoft Dynamics 365 or Power Platform certifications.

🏝️ Benefits

• Medical, dental, and vision benefits for employees and their families.

• Company-funded Health Savings Account (HSA).

• Pre- and post-tax 401(k) with a company match of up to 5%.

• Life insurance coverage.

• Accident insurance.

• Pet insurance options.

• Monday–Friday work schedule.

• Generous vacation policy.

• Life Balance Reimbursement Plan.

• Volunteer program supporting community involvement.

• Opportunities for professional growth.

• Support for work-life balance.