Senior CRM Consultant – Customer Service

This is a fully remote position, open to applicants in Chile, +4 more countries.

📋 Description

• Configure and customize Microsoft Dynamics 365 Customer Service solutions.

• Develop and maintain integrations within Copilot Service Workspace.

• Implement and set up the Channel Integration Framework (CIF) to embed and connect external applications.

• Create frontend logic and custom behaviors using JavaScript / TypeScript.

• Work with Microsoft APM SDK to enable application integration within the Dynamics environment.

• Ensure performance, usability, and maintainability of the implemented solutions.

• Collaborate with backend and integration teams to ensure end-to-end functionality.

⛳️ Requirements

• Demonstrable hands-on experience with Microsoft Dynamics 365 Customer Service.

• Practical experience with Copilot Service Workspace.

• Hands-on experience with Channel Integration Framework (CIF).

• Practical experience with Microsoft APM SDK.

• Strong experience in JavaScript development within Dynamics environments.

• Ability to work with embedded/integrated applications within Dynamics (container approach).

• Preferred experience with TypeScript.

• Experience building custom UI integrations within D365.

• Knowledge of frontend architecture patterns in enterprise applications.

🏝️ Benefits

• 14 vacation days: Enjoy time off to relax and recharge.

• Payment in USD$: Receive your salary in dollars, ensuring stability and value.

• Referral Program: Recommend your acquaintances and earn rewards for each successful hire.

• Education Discounts: Enhance your skills with discounts on educational programs.

• Gifts on Special Dates: Be surprised with gifts during important moments of the year.

• Access to Certifications: Obtain certifications that will elevate your career and make you stand out.

• PTOs (Personal Time Off): Up to 3 days per year to take a break when needed.