Senior Business Analyst – Salesforce

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a reliable partner to clients within the Salesforce practice.

• Take the lead in conducting discovery sessions, workshops, backlog refinement, sprint planning discussions, and stakeholder interviews independently.

• Collect, validate, and prioritize business requirements effectively.

• Establish and nurture robust client relationships throughout the project lifecycle.

• Convert business needs into user stories, process diagrams, and functional specifications.

• Serve as a liaison among developers, Salesforce configurators, and non-technical stakeholders.

• Assist in gathering requirements, documentation, quality assurance, and training activities.

• Examine business processes and outline actionable requirements from discovery to deployment.

• Maintain and prioritize the product backlog while defining acceptance criteria.

• Facilitate system integrations by identifying business needs and encouraging collaboration.

• Mentor and provide guidance to junior Business Analysts.

• Create and present process documentation, training materials, and status reports.

• Assess and escalate project issues, risks, and conflicts as necessary.

• Utilize firm-approved AI tools to enhance efficiency, quality, and innovation.

• Keep up-to-date with emerging AI tools and pinpoint compliant opportunities for client solutions and internal processes.

⛳️ Requirements

• 5–8 years of experience in a Salesforce consulting firm or professional services environment, supporting Salesforce implementation projects as a Business Analyst.

• Capability to independently lead client-facing meetings with minimal supervision.

• Strong skills in client management.

• Ability to communicate effectively between developers and non-technical stakeholders.

• Comprehensive understanding of the Salesforce platform, including core objects, data models, Sales Cloud, Service Cloud, and/or Experience Cloud.

• Critical thinking ability to identify gaps, risks, and considerations.

• Experience in facilitating requirements-gathering sessions and transforming business needs into user stories, process flows, and functional documentation.

• Familiarity with Agile/Scrum methodologies and project management practices.

• Excellent organizational, verbal, presentation/facilitation, and written communication skills.

• Ability to responsibly explore and implement firm-approved AI tools, including AWS-native tools like Amazon Q.

• Willingness to learn about emerging technologies, including AI and automation.

• Availability to travel for client and team engagements as required.

• Bachelor's degree from an accredited university or equivalent work experience.

• Previous experience in a consulting or professional services setting is essential.

• Salesforce certifications are advantageous but not mandatory.

• Preferred prior experience in mentoring or leading junior team members.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• Flexible spending accounts.

• 401(k) plan with company matching contributions.

• Comprehensive parental and maternity leave policies.

• Technology stipends.

• Wellness reimbursement initiatives.

• Support for professional development and personal well-being.

• Annual bonus opportunities.