Senior CRM Administrator, Salesforce

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct analyses and offer implementation suggestions based on business needs.

• Provide support, coaching, and training to Advancement functional users regarding system configuration, features, and enhancements.

• Convey intricate ideas, concepts, and processes to engineers and management effectively.

• Contribute to the assessment and enhancement of process and technical best practices and standards.

• Suggest value-added modifications to coding practices, standards, and tools.

• Analyze, design, develop, test, modify, and integrate the CRM system.

• Stay informed on changes, advancements, and improvements in CRM technology.

• Evaluate problem severity, determine corrective measures, and resolve technical issues.

• Oversee end-user system usage and carry out daily administrative and user support responsibilities.

• Provide technical assistance by diagnosing and resolving end-user issues.

• Assess and configure CRM systems while creating comprehensive end-user documentation.

• Generate documentation and procedures while adhering to development, installation, and maintenance methodologies.

• Manage and collaborate with product vendors and systems integrators for solution delivery.

• Partner with business stakeholders for user acceptance testing.

• Collaborate with project managers, UI/UX designers, developers, and data analysts.

• Draft technical specifications and documentation.

⛳️ Requirements

• A minimum of a bachelor’s degree and at least 5 years of experience as an advanced Salesforce Administrator.

• Extensive hands-on experience with Salesforce applications and contact center services.

• Capability to oversee the technical delivery of custom development, integrations, and data migration for Salesforce implementations.

• Experience in architecting, developing, testing, maintaining, and supporting Salesforce integrations with SaaS, custom, or on-premises applications.

• Familiarity with REST API, custom connectors, middleware, custom-built connector tools, and web services.

• Proficient in writing technical specifications and documentation.

• Ability to meet deadlines in a dynamic, complex, and fast-paced environment.

• Experience in building Salesforce Flow and knowledge of APIs.

• Strong aptitude for creative problem-solving.

• Solid understanding of CRM fundamentals and advanced features.

• Experience with contact center CRM integrations and database management.

• Practical experience in CRM implementation, administration, maintenance, and optimization with Salesforce or a comparable leading CRM.

• Certification in Salesforce Administration II, Service Cloud, and Business Analysis is advantageous.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Supplemental income insurance

• Employer-paid disability insurance

• Employer-paid life insurance

• Pre-tax FSA for medical and dependent care

• 401K available