Salesforce Administrator – Sales & Service Cloud

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the daily administration of both custom and standard Salesforce objects, page layouts, record types, and modifications to the data model.

• Develop and sustain Flow-based automation, which includes screen flows, record-triggered flows, and scheduled flows.

• Set up and oversee approval processes, including entry criteria, approval steps, and notification systems.

• Configure leads, accounts, contacts, opportunities, sales processes, stages, and validation rules within Sales Cloud.

• Administer products, price books, quotes, quote templates, and, where applicable, CPQ or Revenue Cloud Advanced configurations.

• Oversee the forecasting hierarchy, forecast categories, quotas, and Enterprise Territory Management.

• Set up lead assignment, lead conversion mapping, and rules for duplicate/matching records.

• Provide support for Sales Engagement, Einstein Sales features, and Agentforce Sales capabilities.

• Configure Service Cloud cases, record types, Service Console layouts, Omni-Channel routing, Knowledge articles, entitlements, and SLAs.

• Collaborate with Salesforce engineers and architects on declarative configurations and technical architectures.

• Transform business requirements into scoped, sized, and sequenced backlog items.

• Offer estimation assistance for stories, enhancements, and change requests.

• Diagnose production issues and implement solutions or workarounds.

• Promote continuous improvement across configuration, automation, and administrative processes.

• Support Salesforce Lightning Outlook integration and participate in Agentforce proof-of-concept activities.

• Engage in standups, sprint planning, backlog refinement, retrospectives, sandbox testing, deployments, release validation, and bi-weekly demos.

• Provide occasional after-hours or weekend support for critical or high-severity production issues.

⛳️ Requirements

• A minimum of 3 years of hands-on experience in Salesforce administration.

• At least 1 year of experience supporting Sales Cloud and/or Service Cloud in a live environment.

• Strong understanding of objects, fields, record types, relationships, and page layouts.

• Demonstrated experience in building and maintaining Flow automation and approval processes.

• Practical knowledge of Opportunity/Lead management, products, price books, quotes, and forecasting configurations.

• Experience with Case management, Omni-Channel, Knowledge, and Entitlement/SLA setups.

• A solid understanding of profiles, permission sets, role hierarchies, OWD, and sharing rules.

• Comfortable operating within Scrum or Kanban methodologies, including backlog grooming and story estimation.

• Ability to troubleshoot production issues under time constraints and communicate updates to both technical and non-technical stakeholders.

• Availability to work core hours aligned with Pacific Time, including occasional after-hours or weekend support.

• Salesforce Certified Administrator is mandatory.

• Platform Administrator II certification is strongly preferred.

• Salesforce Certified Sales Cloud Consultant certification is a plus.

• Salesforce Certified Service Cloud Consultant certification is a plus.

• Experience with Lightning Sync or Lightning for Outlook is preferred.

• Familiarity with Agentforce, Einstein, and POC or pilot experience is preferred.

• Experience in supporting large-scale, multi-team Salesforce programs in the hospitality, gaming, or similar industries is preferred.

• Familiarity with change sets, Salesforce CLI, Gearset, Copado, or similar tools is preferred.

🏝️ Benefits

• Equal opportunity employer.

• Eligible candidates may receive sponsorship for employment visas.

• Remote work arrangement available.

• Opportunities to engage in Agentforce proof-of-concept activities and innovative AI initiatives.