Salesforce Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and uphold the Salesforce platform, managing user setup, profiles, permission sets, roles, sharing rules, and security configurations.

• Customize Salesforce functionalities such as custom objects, fields, page layouts, record types, validation rules, approval processes, and Flow automations.

• Monitor platform performance and address configuration, integration, performance, and user-reported challenges.

• Assist in Salesforce releases, updates, sandbox management, and deployment processes.

• Ensure that configurations are in line with governance, security, scalability, and best practices for the platform.

• Act as the first point of contact for Salesforce user inquiries, support requests, and suggestions for enhancements.

• Provide troubleshooting and end-user support.

• Create and maintain user guides, training materials, knowledge articles, release notes, and support documentation.

• Facilitate onboarding and training for new users.

• Develop and manage reports, dashboards, and analytics for business stakeholders.

• Conduct data quality reviews, audits, validation checks, deduplication, imports, exports, and mass updates.

• Collaborate with stakeholders to establish reporting requirements and deliver business metrics and operational insights.

• Collect business requirements and identify opportunities for process enhancements.

• Convert business needs into Salesforce configuration modifications, workflow improvements, and declarative automation solutions.

• Engage in testing, QA, UAT, validation, change management, release management, and deployment tasks.

• Assist with security reviews, audits, compliance efforts, and governance activities.

• Work alongside administrators, solutions engineers, developers, project managers, and business stakeholders on Salesforce enhancements.

• Keep updated on Salesforce releases, features, certifications, and industry best practices.

• Discover opportunities to enhance platform performance, usability, security, and scalability.

⛳️ Requirements

• Bachelor’s degree in Information Systems, Business, or a relevant field, along with 1–3 years of practical experience as a Salesforce Administrator, or an equivalent combination of education and experience.

• Salesforce Administrator certification is mandatory.

• Solid knowledge of Sales Cloud, Service Cloud with Omni-Channel, Lightning Experience, Flows, and advanced reporting and dashboards.

• Familiarity with LWCs, Apex, SOQL, and triggers is preferred.

• Additional Salesforce certifications are highly desirable.

• Experience with CI/CD tools, release pipelines, and best practices in source control, including Azure DevOps, Gearset, and Git.

• Proven ability to troubleshoot user issues and manage data quality initiatives.

• Experience with stringent security models and access management.

• Background in Agile work environments.

• Experience in healthcare or growth-oriented organizations is a plus.

• Excellent problem-solving and analytical skills with a focus on root-cause analysis.

• Strong verbal and written communication abilities.

• Capability to collaborate effectively across technical and business teams.

• Highly organized and detail-oriented.

• Ability to work independently in fast-paced, dynamic settings.

• Willingness to learn new Salesforce features and continuously enhance technical expertise.

• Ability to balance operational support with long-term platform enhancements.

• Proficiency in leveraging AI tools for analysis, configuration, testing, and documentation.

🏝️ Benefits

• Recognized as a Great Place to Work® certified employer.

• Engaged in a value-based healthcare model that enhances the experience for both members and providers.

• Opportunities for ongoing learning and development within the Salesforce ecosystem.

• Additional Salesforce certifications are strongly encouraged and supported by the position.

• Flexible remote work arrangement.