Salesforce Administrator

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Oversee and sustain ECIC’s Salesforce environment, which includes system configuration, user access, automation, security, reporting, and data quality.

• Work collaboratively with various teams within ECIC to assess business requirements, enhance processes, and create Salesforce solutions that align with program and organizational objectives.

• Create and maintain reports, dashboards, data collection instruments, and workflows.

• Engage in cross-departmental projects involving Salesforce, data collection, reporting, workflow creation, system enhancements, and process optimization.

• Act as ECIC’s Salesforce subject matter expert and an adept facilitator.

• Offer guidance, training, and technical assistance to staff members.

• Diagnose system issues, test and apply enhancements, and keep system documentation updated.

• Liaise with external Salesforce partners when additional technical assistance is required.

• Represent ECIC in both internal and external meetings, workgroups, and initiatives related to Salesforce and organizational data systems.

⛳️ Requirements

• Bachelor’s degree or an equivalent combination of education and experience.

• A minimum of 5 years of experience in Salesforce administration.

• Salesforce Certified Administrator certification is a must.

• Experience in supporting state systems, early childhood education programs, or similar public-sector settings is preferred.

• Additional Salesforce certifications are a plus.

• In-depth knowledge of Salesforce administration, including configuration, automation, security, reporting, dashboards, data management, and system upkeep.

• Ability to independently manage a Salesforce environment and convert business and program requirements into workable system solutions.

• Strong skills in facilitation, communication, and relationship-building.

• Excellent analytical and problem-solving abilities.

• Experience in supporting data collection, reporting, workflow creation, and process improvement.

• Capacity to work independently in a remote setting, manage multiple priorities, and collaborate with staff, leadership, vendors, and other stakeholders.

• Willingness to travel occasionally within Michigan or to other locations as necessary.

🏝️ Benefits

• Remote work opportunity based in Michigan.

• Occasional travel within Michigan or to other areas for projects, ECIC meetings, and organizational requirements.