Senior CRM Account Executive – SLED, Higher Ed

This is a fully remote position, open to applicants in California.

📋 Description

• Engage with line of business leaders in call center and customer service, field operations, Revenue Operations, and Sales teams.

• Cultivate relationships with customer executives and decision-makers to comprehend their CRM priorities and purchasing procedures.

• Formulate account and territory strategies that identify key customers, growth prospects, and necessary actions.

• Manage the mapping of client relationships and coordinate account strategies across a diverse virtual team, including Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing.

• Serve as a trusted advisor to customers on how ServiceNow CRM can facilitate the achievement of their business objectives.

• Conduct Customer Business Reviews to gain insights into business use cases and goals, customer adoption levels, and expansion opportunities.

• Facilitate discovery sessions, utilize value-based selling techniques, and deliver measurable business results aligned with customer-specific priorities and use cases.

• Showcase and demonstrate ServiceNow CRM solutions.

⛳️ Requirements

• Over 10 years of sales experience in a software or solutions sales environment.

• Proven ability to establish trusted relationships with both existing and potential clients, as well as with other teams.

• Experience in generating new business, negotiating contracts, and maintaining strong C-Level relationships.

• Demonstrated history of achieving high quotas and consistently meeting annual sales objectives.

• Experience in considering the integration of AI into workflows, decision-making, or problem-solving.

• Background in fostering a customer success orientation in a collaborative team environment.

• Willingness to travel up to 50% of the time.

🏝️ Benefits

• Equity (where applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company match.

• Employee Stock Purchase Plan (ESPP).

• Matching donations program.

• Flexible time away policy.

• Family leave programs.