Senior CRM Account Executive – SLED

This is a fully remote position, open to applicants in California.

📋 Description

• Engage with line of business owners in call center and customer service, field operations, Revenue Operations, and Sales sectors.

• Cultivate relationships with customer executives and decision makers, gaining insight into their CRM priorities and purchasing procedures.

• Create account and territory strategies that highlight key customers, growth potential, and necessary actions.

• Manage client relationship mapping and coordinate account strategies.

• Lead a diverse virtual team comprising Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing.

• Act as a trusted advisor to customers, demonstrating how ServiceNow CRM can facilitate the achievement of their business objectives.

• Conduct Customer Business Reviews to gain insights into business use cases, objectives, customer adoption, and expansion opportunities.

• Deliver presentations, demos, and instill confidence in customers to invest in ServiceNow CRM Solutions.

⛳️ Requirements

• Over 10 years of sales experience in a software or solutions sales environment.

• Proven ability to establish trusted relationships with existing and prospective clients, as well as other teams.

• Demonstrated success in generating new business, negotiating deals, and maintaining strong C-Level relationships.

• History of achieving high quotas and consistently meeting annual sales goals.

• Experience in leveraging or critically evaluating the integration of AI into work processes, decision-making, or problem-solving.

• Proven ability to promote a customer success orientation within a collaborative team environment.

• Willingness to travel up to 50% of the time.

🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company match.

• Employee Stock Purchase Plan (ESPP).

• Matching donations.

• Flexible time away plan.

• Family leave programs.