Senior CRM Account Executive – SLED

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Market CRM solutions to line-of-business leaders in call centers, customer service, field operations, Revenue Operations, and Sales departments.

• Cultivate relationships with customer executives and key decision-makers while gaining insights into CRM priorities and procurement processes.

• Create account and territory strategies that pinpoint key customers, identify growth prospects, and outline necessary actions.

• Manage client relationship mapping and coordinate account strategies.

• Lead a diverse virtual team that includes Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing professionals.

• Provide guidance to customers on how ServiceNow CRM can assist in achieving their business objectives.

• Conduct Customer Business Reviews to comprehend use cases and goals, evaluate customer adoption, and pinpoint opportunities for expansion.

• Demonstrate and present ServiceNow CRM Solutions effectively.

⛳️ Requirements

• Over 10 years of experience in sales within a software or solutions sales organization.

• Proven ability to establish trusted relationships with current and prospective clients as well as other teams.

• Experience in generating new business, negotiating contracts, and sustaining robust C-Level relationships.

• A track record of achieving high quotas and consistently meeting annual sales objectives.

• Familiarity with leveraging or thoughtfully integrating AI into workflows, decision-making, or problem-solving processes.

• A commitment to fostering a customer success culture in a collaborative team environment.

• Openness to travel up to 50% as required.

🏝️ Benefits

• Flexible or remote work options available.

• Travel allowance/coverage is implied by the willingness to travel up to 50% (specific benefits are not detailed).