Senior CRM Account Executive – Federal

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Formulate and implement a strategic approach for a designated territory within Federal agencies, concentrating on enhancing citizen experience, intelligent service operations, and program delivery.

• Contribute agency-specific insights during account planning to ensure alignment between target accounts, use cases, and the mission ROI of AI-driven CRM solutions.

• Identify and cultivate opportunities in greenfield agency programs.

• Broaden existing CRM presence through consultative selling techniques, including Executive Briefings, Discovery Workshops, and Use Case Pilots.

• Collaborate with account teams, systems integrators, and resellers to secure new business opportunities.

• Act as the primary federal CRM authority within the designated territory.

• Spearhead new initiatives alongside Solution Consultants and core account teams.

• Drive opportunities while empowering Account Executives and Sales Development teams to discover, qualify, and expedite CRM opportunities.

• Promote the adoption of ServiceNow CRM and AI-enhanced workflow solutions throughout federal civilian agencies.

⛳️ Requirements

• Over 10 years of sales experience in a software or solutions sales organization.

• Proven ability to build trusted relationships with existing and potential clients as well as other teams.

• Demonstrated experience in generating new business and negotiating contracts.

• Skilled in maintaining strong relationships at the C-Level.

• A history of achieving high quotas and consistently meeting annual sales objectives.

• Experience in leveraging or thoughtfully integrating AI into work processes, decision-making, or problem-solving.

• Ability to foster a customer success orientation in a collaborative team environment.

• Openness to travel up to 50% of the time.

• At least 7 years of experience in selling front-office transformation to complex, mission-oriented public sector organizations.

• Extensive public sector knowledge and a proven sales record within large federal agencies.

🏝️ Benefits

• Equity (when applicable)

• Variable/incentive compensation

• Health plans

• Flexible spending accounts

• 401(k) Plan with company match

• Employee Stock Purchase Plan (ESPP)

• Matching donations

• Flexible time away plan

• Family leave programs