Senior CRM Account Executive

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Engage with line of business leaders in call centers and customer service, field operations, Revenue Operations, and Sales organizations.

• Cultivate relationships with customer executives and decision-makers, grasping CRM priorities and purchasing workflows.

• Formulate account and territory strategies that highlight key customers, growth prospects, and necessary actions.

• Manage client relationship mapping and coordinate account strategy across a diverse virtual team.

• Lead collaboration efforts with Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing teams.

• Guide customers on how ServiceNow CRM can assist in achieving their business objectives.

• Conduct Customer Business Reviews to comprehend business use cases and goals, evaluate customer adoption, and pinpoint expansion possibilities.

• Demonstrate, present, and instill confidence in customers to invest in ServiceNow CRM Solutions.

⛳️ Requirements

• A minimum of 10 years of sales experience in a software or solutions sales environment.

• Proven ability to establish trusted relationships with both current and prospective clients, as well as with internal teams.

• Demonstrated experience in generating new business, negotiating agreements, and sustaining strong C-Level relationships.

• A history of achieving high quotas and consistently meeting annual sales objectives.

• Familiarity with leveraging or critically evaluating the integration of AI into workflows, decision-making, or problem-solving.

• Experience fostering a customer success mindset in a collaborative "win as a team" culture.

• Willingness to travel up to 50% of the time.

🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company matching.

• Employee Stock Purchase Plan (ESPP).

• Matching donations.

• Flexible time away plan.

• Family leave programs.