Senior CRM Account Executive

This is a fully remote position, open to applicants in California.

📋 Description

• Promote ServiceNow CRM solutions to business leaders within call center and customer service, field operations, Revenue Operations, and Sales departments.

• Cultivate relationships with customer executives and decision-makers, gaining insights into CRM priorities and purchasing procedures.

• Formulate account and territory strategies to identify key customers, growth potential, and necessary actions.

• Manage client relationship mapping and coordinate account strategy across virtual teams, including Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing.

• Serve as a trusted advisor to customers on how ServiceNow CRM can align with their business objectives.

• Facilitate discovery sessions, utilize value-based selling, and deliver quantifiable business results through customer-specific priorities and use cases.

• Conduct presentations, demonstrations, and provide technical insights on ServiceNow CRM Solutions.

• Organize Customer Business Reviews to comprehend business use cases and objectives, evaluate customer adoption, and pinpoint expansion opportunities.

⛳️ Requirements

• Over 10 years of experience in sales within a software or solutions sales environment.

• Proven ability to establish trusted relationships with existing and prospective clients, as well as other teams.

• Demonstrated experience in generating new business, negotiating agreements, and nurturing robust C-Level relationships.

• Track record of meeting or exceeding sales targets.

• Experience in leveraging or critically analyzing the integration of AI into work processes, decision-making, or problem-solving.

• Ability to grasp the broader context and ServiceNow's strategic plans concerning IT.

• Experience fostering a customer success mindset within a collaborative team environment.

• Openness to travel up to 50% of the time.

🏝️ Benefits

• Equity (where applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company matching.

• Employee Stock Purchase Plan (ESPP).

• Matching donations.

• Flexible time away policy.

• Family leave programs.