Senior CRM Account Executive

This is a fully remote position, open to applicants in California.

📋 Description

• Engage with line of business leaders within call center and customer service, field operations, Revenue Operations, and Sales teams.

• Cultivate relationships with customer executives and decision-makers, gaining insights into their CRM priorities and purchasing workflows.

• Create account and territory strategies to identify key customers, growth prospects, and necessary actions.

• Manage client relationship mapping and coordinate account strategies with Sales Specialists, Solutions Consultants, Success resources, Partners, Marketing, and other virtual team members.

• Serve as a trusted advisor to customers on how ServiceNow CRM can assist in achieving their business objectives.

• Conduct Customer Business Reviews to comprehend business use cases and goals, evaluate customer adoption, and pinpoint expansion opportunities.

• Demonstrate and present solutions to instill confidence in customers regarding their investment in ServiceNow CRM Solutions.

⛳️ Requirements

• Over 10 years of experience in sales within a software or solutions sales organization.

• Proven ability to establish trusted relationships with both current and potential clients as well as various teams.

• Experience in generating new business, negotiating contracts, and nurturing strong C-Level relationships.

• Demonstrated success in achieving high quota attainment and meeting annual sales goals consistently.

• Familiarity with leveraging or thoughtfully integrating AI into processes, decision-making, or problem-solving.

• Track record of promoting a customer success culture within a collaborative team environment.

• Openness to travel up to 50% of the time.

🏝️ Benefits

• Equity (when applicable)

• Variable/incentive compensation

• Health plans

• Flexible spending accounts

• 401(k) Plan with company match

• Employee Stock Purchase Plan (ESPP)

• Matching donations

• Flexible time away plan

• Family leave programs