Senior Contract Performance Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary point of contact for customers, ensuring prompt and satisfactory resolution of issues related to assigned support services.

• Uphold a comprehensive understanding of the designated region, coverage area, or product lines, along with relevant configuration installations.

• Act as the most direct link to internal functions that support customer needs.

• Initiate and sustain communication to deliver ongoing technical and business assistance to assigned clients.

• Influence the development of strategies within the area of responsibility, including resource management and policy creation.

• Analyze business challenges and suggest best practices to enhance products, processes, or services.

• Stay updated on industry trends and developments.

• Utilize sound judgment to make decisions and address complex operational, product management, manufacturing, technology, or engineering issues.

• Evaluate the quality of information and pose relevant questions to stakeholders.

• Generate recommendations and solutions for issues that fall outside established parameters, employing both internal and external resources.

• Lead functional teams or projects with minimal resource needs, risk, and complexity.

• Convey complex concepts clearly and influence the perspectives of others.

• Encourage colleagues to consider diverse viewpoints.

⛳️ Requirements

• Bachelor’s Degree from an accredited university, OR an Associate's degree from a college, OR a High School Diploma / GED combined with 7 years of experience in the power generation sector.

• At least 5 years of technical field experience with Heavy Duty Gas Turbines and/or Steam Power.

• Excellent oral and written communication abilities.

• Strong interpersonal and leadership capabilities.

• Proven track record in problem analysis and resolution.

• Demonstrated experience in leading programs and projects.

• Competence in documenting, planning, marketing, and executing programs.

• Established skills in project management.

• Must possess legal authorization to work in the United States.

• Successful completion of a drug screening, if applicable.

🏝️ Benefits

• Discretionary annual bonus.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Prescription drug coverage.

• Health Coach services from GE Vernova.

• Employee Assistance Program offering 24/7 confidential assessment, counseling, and referral services.

• GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings plan with company matching contributions.

• Company retirement contributions.

• Access to Fidelity resources and financial planning consultants.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability benefits.

• Life insurance coverage.

• 12 paid holidays.

• Permissive time off.

• Relocation assistance.