Senior Contract Management Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the configuration and continuous management of the provider contract management system, which includes reference data, approval workflows, user roles, permissions, and standard contract templates.

• Collaborate with contracting leaders, governance groups, Legal, Regulatory and State Government Affairs, and technology teams to ensure system capabilities align with business, policy, and regulatory requirements.

• Manage release readiness, testing, implementation, and the adoption of system enhancements.

• Generate reports and insights regarding workload, contract complexity, compliance, financial performance, language trends, and areas for improvement.

• Develop and refine administrative guidelines, contracting processes, exception pathways, and approval structures.

• Design, deliver, and assess training programs, whether virtual or in-person; maintain training materials and records.

• Offer consultative support and subject matter expertise to field contracting teams and cross-functional partners.

• Mentor frontline personnel, address complex issues, and provide occasional backup support through phone and shared email channels.

• Cultivate relationships across Network Operations, Service Operations, Medical Management, Medical Economics, Legal, vendors, and regional contracting teams.

⛳️ Requirements

• A minimum of 5 years of experience in managed healthcare, including at least 2 years in contract negotiation and 2 years in contract management.

• Experience in managing or supporting business systems, workflows, testing, releases, or process enhancements.

• Capability to influence decisions, obtain support, and collaborate effectively within a matrixed organization.

• Excellent communication, presentation, training, relationship management, negotiation, organization, and analytical skills.

• Proficient in transforming complex information into clear recommendations and adept at problem-solving in a dynamic environment with shifting priorities.

• Proficient in Microsoft Excel, Word, PowerPoint, PDF tools, and presentation applications.

• Willingness to occasionally work across time zones.

• Ability to travel occasionally when required.

• Experience with Contract Lifecycle Management (CLM) systems is preferred.

• Familiarity with provider contracting, negotiation, provider services, project management, or system development is preferred.

• A Bachelor's degree in business, healthcare administration, or a related field is preferred; an MBA, MHA, or another relevant advanced degree is also preferred.

• For remote work, internet service must be through cable broadband or fiber optic with a minimum of 10 Mbps download and 5 Mbps upload speeds.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical, vision, and dental benefits commencing on the first day of employment.

• Access to well-being and behavioral health programs.

• Participation in a 401(k) plan.

• Company-paid life insurance coverage.

• Tuition reimbursement opportunities.

• A minimum of 18 days of paid time off each year.

• Paid holidays and leaves of absence.

• Options for remote work arrangements.

• Support for home internet requirements/eligibility for remote work.