Senior Community Manager

This is a fully remote position, open to applicants in Colorado, +1 more state.

📋 Description

• Oversee the daily operations of the dbt Slack community.

• Collaborate with community leaders and internal stakeholders on channel strategies, community guidelines, and engagement initiatives.

• Create and maintain moderation and support workflows, which include triage, escalation paths, response playbooks, and enforcement of the Code of Conduct.

• Mentor, assist, recruit, and onboard moderators and community champions.

• Produce announcements, highlights, prompts, and content that tells the community’s story.

• Convey community insights and member feedback to Product, Marketing, and Support teams, while ensuring the community is updated on outcomes.

• Track and report on engagement and health metrics, and conduct experiments for improvement.

• Administer the digital engagement tool stack, which encompasses Slack workflows, analytics, knowledge base, integrations, and web portals.

• Coordinate and manage incident responses with Legal, People, and Security teams when necessary.

• Facilitate digital engagement across community forums, social media channels, and events.

⛳️ Requirements

• A minimum of 5 years of experience in digital community management, online engagement, or community program management within a global or distributed setting.

• Proven experience managing daily operations for a large online community, such as Slack, Discord, or forums.

• Background in moderation, member support, and maintaining community health.

• Strong grasp of online community dynamics.

• Experience in developing moderation and support workflows, including triage, escalation paths, response playbooks, and Code of Conduct enforcement.

• Exceptional written communication and facilitation capabilities.

• Familiarity with community tools and analytics, like Slack workflows, Common Room, or comparable platforms.

• Proficient in data-informed decision-making, KPI definition, impact measurement, and reporting outcomes.

• Experience in cross-functional collaboration with Product, Marketing, Support, and Developer Experience teams.

• Cultural fluency across diverse regions and time zones.

• High emotional intelligence with the ability to navigate conflict, ambiguity, and sensitive issues.

• Capacity to prioritize multiple workstreams in a fast-paced environment.

🏝️ Benefits

• 100% employer-covered medical insurance*

• Generous paid time-off (PTO) policy, along with paid sick leave, inclusive parental leave, holidays (including a year-end Global Week of Rest), and volunteer days off.

• RSU stock grants*

• Opportunities for professional development and training.

• Company-sponsored virtual happy hours, complimentary food, and engaging team-building activities.

• Monthly cell phone allowance.

• Access to a cutting-edge mental health support platform that provides therapy, coaching, and self-guided mindfulness exercises for eligible employees and their dependents.

• Reasonable accommodations available throughout the interview process.