Senior Collections and Debt Recovery Specialist

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Oversee a portfolio of fellows with ongoing payment responsibilities, outstanding debts, and unfulfilled payment agreements.

• Analyze contracts, case histories, employment details, and contact logs to prepare for each interaction.

• Reach out to fellows via phone, email, WhatsApp, and other channels while adhering to contact and confidentiality protocols.

• Create and implement follow-up sequences aimed at engaging individuals who are unresponsive or have ceased communication.

• Engage in discussions with fellows who express objections, are unaware of their payment responsibilities, or claim they will not meet them.

• Clearly articulate relevant clauses, conditions that trigger payments, amounts due, and deadlines, utilizing guidelines and materials approved by the legal team.

• Negotiate payment commitments and plans within authorized parameters, escalating discounts, exceptions, or modifications for approval as needed.

• Monitor agreements until payments are received and accurately logged.

• Record collection activities, responses, objections, commitments, proof of payment, and subsequent steps in the CRM.

• Collaborate with Finance, Operations, the fellow support team, and legal counsel to resolve cases effectively.

• Assemble comprehensive case files for issues requiring legal review or escalation.

• Cultivate a deep understanding of contracts, payment-triggering criteria, and collection procedures within the first 90 days.

• Develop a follow-up strategy tailored to each case type.

• Maintain thorough records of collection activities and agreements.

• Demonstrate recovery results relative to established targets.

• Identify frequent objections and suggest specific process enhancements.

⛳️ Requirements

• Minimum of 3 years of experience in collections, debt recovery, or payment negotiation, with direct involvement in challenging payment cases.

• Experience managing portfolios of individual clients in Argentina and other LATAM countries, with an understanding of local communication and negotiation practices.

• Proven track record in payment recovery, consistently meeting targets, and following through on payment agreements.

• Experience in reviewing contracts and clearly communicating obligations, payment terms, and pertinent clauses.

• Ability to manage objections, de-escalate conflicts, and conduct tough conversations in a professional manner.

• Exceptional written and verbal communication skills in Spanish.

• Proficient with CRM systems, Excel or Google Sheets, and digital communication tools.

• Strong organizational abilities and the capacity to manage a portfolio independently in a remote environment.

• Good judgment to recognize when a case necessitates legal review and to avoid making commitments outside authorized terms.

• Availability to coordinate outreach across time zones in Argentina and other LATAM countries.

• Experience in fintech, personal lending, education financing, edtech, bootcamps, subscriptions, or services involving deferred payment arrangements is advantageous.

• Familiarity with payment models associated with employment or income increases is a plus.

• Experience collaborating with law firms or legal teams is a plus.

• Educational background in Law, Business Administration, Accounting, Finance, or a related field is a plus.

🏝️ Benefits

• Fully remote work environment.

• Opportunity to be part of an AI education company with a regional presence.

• Chance to contribute to the enhancement of collections and debt recovery processes.