Senior Collections Analyst

This is a fully remote position, open to applicants in India.

📋 Description

• Manage a portfolio of high-value accounts that require complex collection strategies.

• Follow up on overdue balances to achieve cash flow and days sales outstanding (DSO) objectives.

• Conduct collection follow-ups via phone calls, emails, account assessments, and discussions with customers.

• Keep precise and current records and documentation of collections.

• Set up payment arrangements and settlements in accordance with company policies.

• Escalate accounts that are past due and recommend appropriate next steps for resolution.

• Foster professional relationships with customers, billing/sales teams, and other stakeholders.

• Evaluate aging reports, collection metrics, and customer payment behaviors.

• Generate reports on collection performance, disputes, bad debt exposure, and anticipated cash inflows.

• Propose process improvements to reduce delinquency and enhance collection results.

• Investigate and resolve issues related to invoices, pricing, and payments.

• Track unresolved disputes to avoid delays in collections.

• Enhance collection workflows and overall efficiency.

• Create and uphold standard procedures and best practices.

• Utilize ERP and reporting tools to automate processes and enhance visibility.

• Collaborate with colleagues, including cross-training and supporting cash applications.

⛳️ Requirements

• Bachelor’s degree in Accounting or Business Administration.

• A minimum of six years of experience in accounts receivable, collections, credit, or finance operations.

• Strong understanding of collection techniques, cash application, and credit management.

• Proficient in Microsoft Excel and financial reporting tools.

• Practical experience with the Oracle ERP system.

• Excellent written and verbal communication skills.

• Familiarity with e-billing portals.

🏝️ Benefits

• Competitive salary and performance incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements.