Collections Specialist

This is a fully remote position, open to applicants in Kentucky, +4 more locations.

📋 Description

• Reach out to designated clients who have overdue payments, specifically those 60 days past the invoice date.

• Record discussions with clients who have outstanding balances, noting expected payment timelines and necessary follow-up steps.

• Suggest potential account write-offs based on collectability and prepare necessary documentation for third-party collection agencies.

• Collaborate with the Credit department on existing or potential credit challenges.

• Investigate credit balances and manage open cash as required.

• Address account status inquiries, provide invoice copies, and respond to various customer requests.

• Manage incoming customer service calls and queries from both internal and external parties.

• Address vendor inquiries concerning accounts payable matters.

• Reconcile overdue and prepaid accounts, initiating corrective entries to ensure accurate account balances.

• Process credit card transactions on a monthly and daily basis for both local and national media advertisers.

⛳️ Requirements

• A high school diploma or equivalent is required.

• 2–5 years of experience in call centers, collections, customer service, and/or sales is preferred.

• Capacity to communicate efficiently under stressful conditions.

• Proficiency in negotiation skills.

• Exceptional communication abilities.

• Strong organizational skills, with a focus on accuracy and attention to detail.

• Proficient in Excel.

• Ability to learn and effectively use collection software.

🏝️ Benefits

• Full-time employment opportunities available.

• Flexible home office/remote work arrangements offered.