Collections Representative

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Coordinate and supervise the timely completion of all accounts along with assigned duties.

• Leverage advanced skills and knowledge in processes, procedures, and systems to recover overdue invoices.

• Evaluate data to identify and address complex issues.

• Refer intricate matters to senior-level colleagues and/or leadership.

• Collaborate with stakeholders to enhance efficiencies and achieve desired outcomes.

• Propose ideas for process enhancements based on recognized trends and a comprehensive understanding of the overall objectives.

• Cultivate professional relationships with both internal and external clients, ensuring open communication and establishing rapport through timely and professional service.

• Continuously enhance collections knowledge, skills, and business acumen.

• Offer coaching and support to less experienced team members.

• Execute other responsibilities as required in accordance with team and/or country-specific needs.

⛳️ Requirements

• High School Diploma or GED.

• Minimum of 2 years of experience in customer service, collections, cash applications, credit, accounts payable, or related finance fields.

• Proficiency in Microsoft Office Suite.

• Strong and adaptable communication skills.

• Excellent customer service and interpersonal abilities.

• Critical thinking skills with proven capability to exercise judgment and make sound decisions.

• Ability to thrive in a fast-paced, professional environment.

• Proactive and persistent approach to work.

• Appreciation for a diverse and inclusive workplace.

🏝️ Benefits

• Three medical plans.

• Prescription drug coverage.

• Enhanced fertility benefits.

• Flexible Spending Accounts.

• Health Savings Account, including employer contribution.

• Dental and vision coverage.

• Basic and supplemental life insurance.

• Short-term and long-term disability coverage.

• Paid observed holidays.

• Two paid floating holidays for U.S. hourly employees.

• Flexible Time Off (FTO) for U.S. salaried employees—no accruals and no caps.

• Paid Time Off (PTO) for all other employees in the U.S. and Canada.

• Paid parental leave.

• Paid time off to volunteer in your community.

• Charitable Giving Match Program.

• 401(k) plan with 6% company matching.

• Employee Stock Purchase Plan.

• Opportunities for career development, networking, and team-building.