This is a fully remote position, open to applicants in United States.

📋 Description

• Gather overdue payments on designated accounts while fostering enduring relationships with customers and internal stakeholders.

• Reduce Days Sales Outstanding (DSO) and the number of accounts overdue by more than 90 days for the Company.

• Conduct collection actions on invoices and recycling services for assigned accounts, which includes reaching out to customers and providers regarding unpaid balances.

• Reconcile and investigate accounts both internally and externally prior to initiating collection efforts.

• Assist in resolving disputed amounts by examining available information and relaying findings to relevant parties.

• Record actions taken on customer accounts to maintain a history of collection events.

• Offer customer service to both internal and external clients concerning the status of collections and inquiries for information.

• Compile weekly follow-up reports on credit and collection activities.

• Carry out additional job-related responsibilities as assigned or as they emerge.

⛳️ Requirements

• Proven experience in collecting for high-value accounts.

• At least 2 years of experience in collections or a related field.

• Must be willing to operate during Eastern Time Zone hours.

• This position does not qualify for sponsorship.

🏝️ Benefits

• Extensive medical benefits, including dental and vision coverage.

• Health care and dependent care spending accounts.

• Short-term and long-term disability coverage.

• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Discounts available for employees.

• Retirement plan featuring a generous company match.

• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO).