Senior Cloud Network Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver dedicated customer-facing assistance for 11:11 Systems’ cloud network systems, encompassing configuration, troubleshooting, monitoring, and intricate escalations.

• Assume ownership and accountability for allocated responsibilities related to cloud network systems.

• Lead network troubleshooting efforts during incidents and resolve issues within SLA commitments.

• Engage in on-call rotation duties.

• Document activities in the company ticketing system and maintain knowledge-base documentation.

• Create and uphold custom reporting, platform-specific build and support documentation, diagrams, and Customer Design Requirements (CDRs).

• Assist in preparing detailed Service Incident Reports (SIRs), including root-cause analysis and preventive measures.

• Plan and implement changes for incidents, customer requests, lifecycle management, implementation, and decommissioning projects, often outside standard business hours.

• Triage incident, change, and request tickets for Enterprise Cloud Infrastructure and Disaster Recovery clients.

• Manage switches, firewalls, load balancers, IPSEC VPNs, and WAN networking configurations.

• Implement and oversee network security hardware and software while enforcing network security policies.

• Provide additional support for Cloud Services deployment engineering functions.

• Collaborate with the Network Solution Architect team regarding customer network designs.

• Pursue advanced certifications and remain updated with Cisco, F5, and VMware technologies.

• Adhere to 11:11 Systems service-management best practices.

• Handle company data and information according to data-handling agreements, procedures, and policies.

• Review and comply with company policies, data-privacy practices, annual compliance training, and policy acknowledgments.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in a technical discipline or relevant field experience.

• Over 10 years of recent hands-on experience as a Cisco-based network engineer.

• Cisco CCNP/CCIE certified with documented work experience.

• Experience in global data center environments.

• Strong experience in supporting and implementing virtualization clusters (VMware) and software-defined networking, including VMware NSX.

• Expert-level proficiency with Cisco Nexus, Catalyst, ASA/ASR, and F5 LTM, APM, ASM hardware platforms.

• Exceptional troubleshooting abilities.

• Experience managing enterprise-scale, highly available, mission-critical network infrastructure.

• U.S. Citizenship is required.

• Preferred: expert-level knowledge of BGP and OSPF.

• Preferred: familiarity with Citrix, Fortigate, Netscaler, SonicWall, and Juniper equipment.

• Preferred: professional experience in consulting or providing enterprise customer-facing technical support.

• Preferred: senior-level expertise in network design and architecting network topologies for diverse environments.

• Ability to independently pursue positive outcomes for assigned tasks.

• Capability to satisfactorily perform each essential function; reasonable accommodations may be made for qualified individuals with disabilities.

🏝️ Benefits

• Full-time remote position.

• Participation in on-call rotation.

• Opportunity to pursue advanced certifications.

• Annual compliance training certification and policy acknowledgments.