Senior Clinical Advisor – Client Product Business Strategy, Pharmacist

This is a fully remote position, open to applicants in Connecticut, +27 more states.

📋 Description

• Provide intricate, tailored solutions aimed at enhancing the myPBM platform.

• Act as a strategic leader for vital customer relationships and collaborate with PBM teams.

• Engage with internal stakeholders, external clients, and executive leadership to align priorities and achieve measurable outcomes.

• Oversee customer relationships that involve systems and processes across various workstreams.

• Collaborate with clinicians and customers to comprehend clinical changes and devise solutions.

• Work alongside Account Teams, Technology, Operations, and other stakeholders to fulfill customer requirements.

• Act as the subject matter expert on essential processes and systems.

• Utilize clinical expertise in strategy, communication, data analysis, project work, and customer interactions.

• Lead the resolution of issues, escalations, and the development of corrective action plans.

• Articulate the value of partnerships to customers.

• Support technology implementations with a focus on clinical intent and PBM strategy.

• Develop and present materials related to strategy, responsibilities, metrics, and performance.

• Foster continuous improvement through innovative problem-solving and disciplined execution.

• Promote engagement through recognition, feedback, coaching, and development.

• Take ownership of team outcomes through mentoring, accountability, and daily leadership.

⛳️ Requirements

• Over 5 years of pharmacist experience in customer relationship management or equivalent client-facing roles.

• Active, unrestricted pharmacist license.

• Bachelor of Science in Pharmacy or Doctor of Pharmacy degree.

• Pharmacist license in good standing.

• Familiarity with PBM system technology.

• Strong critical thinking and problem-solving abilities, including root cause analysis and solution design.

• Capability to collaborate effectively across business units.

• Excellent leadership, organizational, prioritization, and communication skills.

• Quick learner of complex material.

• Outstanding written and verbal communication skills, including the ability to present to peers, personnel at all levels, and customers.

• Understanding of the role of Utilization Management (UM) in a managed care context.

• Ability to interpret business correspondence, technical procedures, regulations, budget performance, and key metrics.

• Strategic outlook with a proven ability to drive long-term goals and priorities.

• Willingness to travel for customer visits, internal meetings, and other events.

• Preferred: In-depth understanding of the myPBM platform and its capabilities.

• Preferred: Experience in supporting customers utilizing PBM technology.

• Preferred: Knowledge of IT processes related to business implementations and ongoing maintenance.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources for supporting physical, emotional, and financial well-being.

• CVS Health bonus, commission, or short-term incentive program.

• Equity award program.