Senior Client Manager, Managed Services

This is a fully remote position, open to applicants in Germany.

📋 Description

• Collaborate with Client Managers and Specialized Sales teams to drive overlay sales, emphasizing new business opportunities.

• Facilitate renewals by engaging in cross-selling and upselling activities.

• Take ownership of customer relationships from the initial engagement to negotiation and contract finalization.

• Work alongside the account team to develop service pipelines.

• Assist in cross-functional activities related to TS/Consulting, hardware, software, and licensing.

• Establish service calculation requirements for tenders and proposals.

• Prepare and facilitate the approval processes for service and commercial proposals.

• Independently formulate service concepts and calculations.

⛳️ Requirements

• Vocational training in a technical or commercial field.

• Proven experience in service management.

• A minimum of 3–5 years of sales experience in service management.

• ITIL certification is preferred but not mandatory.

• A structured, detail-oriented, and results-driven approach to work.

• Strong negotiation capabilities and dependable in meeting deadlines.

• Proficiency in German at C1 level.

• Good command of written and spoken English is necessary.

• Willingness and capability to participate in a home-office program, based on the designated area.

🏝️ Benefits

• Commission-based compensation model.

• Home-office program, subject to the assigned area.

• Flexible company car leasing options with personalized configurations.

• Continuous professional development through NTT University, offering both internal and external training opportunities.

• Company-subsidized occupational pension plan.

• Attractive technology programs available.

• Anniversary benefits for long-term employees.

• Discounts for employees through Bitkom.

• Comprehensive onboarding events for new hires.