Senior Client Executive, Government

This is a fully remote position, open to applicants in Illinois, +4 more states.

📋 Description

• Lead intricate and high-stakes renewal opportunities through proactive outreach, strategic deal planning, and closing strategies.

• Safeguard existing revenue while uncovering upsell prospects within current customer accounts.

• Act as the main point of contact for customers, managing both standard and intricate escalations.

• Grasp customer objectives, pinpoint needs, develop solution strategies, and suggest pathways that support retention and growth.

• Collaborate with Account Executives, Sales Specialists, and various cross-functional stakeholders.

• Utilize Salesforce workflows, insights, and activity planning to oversee pipeline health and advance opportunities.

• Contribute to account and territory planning by recognizing customer trends, risks, and opportunities.

• Propel customer retention and revenue expansion within an established customer base.

⛳️ Requirements

• Bachelor's degree or equivalent relevant experience required.

• Over 2 years of demonstrated experience in sales, account management, customer retention, or renewals, with a focus on managing existing customer relationships.

• Proven track record in managing complex deals, negotiations, and renewal discussions within a fast-paced, target-oriented environment.

• Strong consultative selling capabilities.

• Proficient in assessing customer needs, recommending solutions, and driving opportunities to successful closure.

• Exceptional relationship-building and communication skills.

• Ability to influence both internal and external stakeholders effectively.

• Experience in managing customer escalations and resolving issues efficiently.

• Comfortable using customer relationship management tools, sales technology, and data insights.

• Capable of working independently, exercising sound judgment, and juggling multiple priorities within a defined book of business or territory.

• Experience in a highly matrixed organization with collaboration across multiple sales support functions is preferred.

• Familiarity with strategic account and territory planning is preferred.

• Experience supporting customers in government or highly regulated environments is preferred.

• Knowledge of a wide product portfolio and the ability to communicate value across multiple solutions is preferred.

• Must reside in the United States.

• Preference for candidates in the Eastern or Central time zones.

🏝️ Benefits

• Flexible work arrangements, including the ability to work from anywhere for up to 8 weeks annually.

• Flexible vacation policy.

• Two company-wide Mental Health Days off.

• Access to the Headspace app.

• Retirement savings options.

• Tuition reimbursement programs.

• Employee incentive initiatives.

• Resources for mental, physical, and financial wellbeing.

• Two paid volunteer days off each year.

• Opportunities for pro-bono consulting projects.

• Participation in ESG initiatives.

• Comprehensive health, dental, vision, disability, and life insurance programs.

• Competitive 401k plan with company matching.

• Paid sick and safe time off.

• Paid holidays, including two company mental health days off.

• Parental leave options.

• Sabbatical leave opportunities.

• Optional hospital, accident, and sickness insurance.

• Optional life and AD&D insurance.

• Flexible Spending and Health Savings Accounts.

• Fitness reimbursement benefits.

• Employee Assistance Program.

• Group Legal Identity Theft Protection benefit.

• Access to a 529 Plan.

• Commuter benefits available.

• Adoption & Surrogacy Assistance offered.

• Employee Stock Purchase Plan.