Senior Client Executive

This is a fully remote position, open to applicants in Illinois, +4 more states.

📋 Description

• Drive intricate, high-stakes renewal projects through proactive engagement, strategic deal formulation, and meticulous closing preparations.

• Safeguard existing revenue streams while uncovering upsell potentials within current client accounts.

• Act as the main point of contact for customers, adeptly managing both standard and complex escalations.

• Comprehend customer objectives, pinpoint their needs, craft solution strategies, and suggest paths that foster retention and growth.

• Work collaboratively with Account Executives, Sales Specialists, and various cross-functional partners.

• Utilize Salesforce workflows, insights, and activity planning to oversee pipeline health and advance deals.

• Contribute to account and territory strategy by recognizing customer trends, risks, and opportunities for growth.

⛳️ Requirements

• Bachelor's degree or equivalent relevant experience.

• Over 2 years of demonstrated experience in sales, account management, customer retention, or renewals, with a focus on maintaining existing customer relationships.

• Proven track record in managing complex deals, negotiations, and renewal discussions in a dynamic, target-oriented environment.

• Strong consultative selling capabilities, with the skill to evaluate customer needs, propose solutions, and drive opportunities to successful closure.

• Exceptional relationship-building and communication abilities, with the capacity to influence both internal and external stakeholders.

• Experience in managing customer escalations and resolving issues while preserving customer relationships.

• Proficient in utilizing customer relationship management tools, sales technologies, and data insights to manage sales activities and pipeline.

• Ability to operate independently, exercise sound judgment, and juggle multiple priorities across a designated book of business or territory.

• Experience in a highly matrixed organization, collaborating across various sales support functions.

• Familiarity with strategic account planning and territory management.

• Experience in supporting clients within government or highly regulated sectors.

• Knowledge of a comprehensive product portfolio and ability to articulate value across diverse solutions.

• Must reside in the United States.

• Preference for candidates in the Eastern or Central time zones.

🏝️ Benefits

• Flexible work arrangements, allowing remote work for up to 8 weeks annually.

• Flexible vacation policy.

• Two company-wide Mental Health Days off.

• Access to the Headspace app.

• Retirement savings options.

• Tuition reimbursement program.

• Employee incentive programs.

• Resources for mental, physical, and financial well-being.

• Two paid volunteer days off each year.

• Opportunities for pro-bono consulting projects.

• Involvement in ESG initiatives.

• Health, dental, vision, disability, and life insurance plans.

• Competitive 401k plan with employer matching.

• Generous vacation, sick, and safe paid time off policies.

• Paid holidays, including two designated mental health days off.

• Parental leave options.

• Sabbatical leave available.

• Optional hospital, accident, and sickness insurance.

• Optional life insurance and AD&D coverage.

• Flexible Spending and Health Savings Account options.

• Fitness reimbursement program.

• Employee Assistance Program access.

• Group Legal Identity Theft Protection benefits.

• Access to a 529 Plan.

• Commuter benefits available.

• Adoption and Surrogacy Assistance programs.

• Employee Stock Purchase Plan.