Senior Client Account Support Manager

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Develop and implement strategies for complex National clients.

• Ensure positive results, long-term client retention, and outstanding service experiences.

• Act as a trusted advisor to clients, brokers, sales leadership, and executive stakeholders.

• Manage high-profile escalations, mitigate risks, and solve intricate business challenges.

• Lead, motivate, and cultivate a high-achieving team of Implementation Managers.

• Foster talent development, succession planning, performance management, and employee engagement.

• Guide leaders and team members through challenging client situations, strategic initiatives, and organizational changes.

• Enhance operational excellence through resource planning, workload optimization, and execution of complex client implementations.

• Leverage analytics, performance insights, and industry trends to enhance outcomes and further business objectives.

• Advocate for process improvements and scalable solutions.

• Build connections across sales, operations, product, service, and executive leadership.

• Facilitate strategic discussions with clients, brokers, consultants, and internal stakeholders.

• Promote cross-functional collaboration to eliminate barriers and address systemic issues.

• Oversee workforce planning and resource allocation strategies.

• Impact enterprise initiatives and strategic priorities.

• Utilize business intelligence and operational reporting to guide decision-making and strategy.

⛳️ Requirements

• 5+ years of experience in client implementation, account management, project management, healthcare operations, or similar client-facing roles.

• 3+ years of leadership experience managing high-performing teams.

• Proven experience with complex, high-touch national clients and developing strategies that align with client objectives and operational execution.

• Ability to influence executive stakeholders, navigate uncertainty, and resolve escalated client issues.

• Strong leadership, coaching, and talent development abilities.

• Proficiency in project management, risk mitigation, and operational execution.

• Excellent analytical, problem-solving, and decision-making skills.

• Experience utilizing metrics, reporting, and analytics to enhance performance and business outcomes.

• Capability to form strategic partnerships across Sales, Service, Operations, and other functional areas.

• Exceptional verbal and written communication skills, including the ability to communicate with executive-level audiences.

• Experience in workforce planning, resource management, and capacity optimization.

• Proven ability to lead through change, foster innovation, and implement process improvements.

• Bachelor’s degree or equivalent relevant experience.

• Willingness to travel up to 25% as necessary.

• Access to cable broadband or fiber optic internet service with a minimum speed of 10Mbps download/5Mbps upload when working remotely.

• Preferred: experience within a health plan, PBM, healthcare, benefits administration, PMO, or a related industry.

• Preferred: experience in supporting large employer group implementations or managing complex national account portfolios.

• Preferred: advanced degree in a related field.

• Preferred: PMP certification.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical, vision, and dental benefits available from day one.

• Access to well-being and behavioral health programs.

• 401(k) plan.

• Company-paid life insurance.

• Tuition reimbursement opportunities.

• Minimum of 18 days of paid time off each year.

• Paid holidays.

• Leaves of absence available.

• Remote work arrangement options.

• Tobacco-free policy and eligibility for smoking cessation programs where applicable.