Senior Claims Representative – Transportation

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Manage a diverse portfolio of commercial auto claims independently, which includes high-exposure physical damage, property damage, total loss, fuel spills, medical payments, cargo damage, and multi-party liability claims.

• Utilize advanced judgment for coverage analysis, investigation strategies, and claims resolution.

• Ensure adherence to jurisdictional regulations.

• Facilitate proactive and timely communication with insureds, claimants, brokers, and internal stakeholders.

• Act as a primary escalation point for complex or sensitive customer concerns.

• Oversee the performance of vendors, including appraisers, independent adjusters, and specialty experts.

• Conduct advanced coverage evaluations leveraging policy language, statutes, regulations, and case law.

• Communicate coverage positions clearly and issue detailed coverage letters.

• Offer consultative support and informal coaching to junior adjusters.

• Ensure that claim files are complete, accurate, and documented in a timely manner.

• Monitor and validate data quality along with statutory reporting compliance.

• Establish and adjust loss and expense reserves for complex and potentially high-severity claims.

• Identify significant reserve changes and collaborate with leadership and actuarial teams.

• Lead thorough investigations involving insureds, witnesses, experts, authorities, and medical providers.

• Conduct or direct recorded statements, scene investigations, and technical evaluations.

• Evaluate and pursue subrogation, contribution, and recovery opportunities.

• Manage claim workflows and diary practices in line with company guidelines and regulatory timelines.

• Direct external vendors for damage evaluations, liability assessments, and exposure analyses.

• Oversee and resolve total loss claims, including valuation disputes, diminished value, salvage processes, and heavy equipment appraisals.

• Negotiate settlements on complex claims.

• Support continuous improvement initiatives within the department.

• Perform additional functions as assigned.

⛳️ Requirements

• A minimum of 5 years of experience in handling commercial auto or casualty claims, preferably with trucking, cargo, or multi-jurisdictional claims.

• Proven expertise in coverage interpretation, liability assessment, and negotiation of complex claims.

• Strong interpersonal, communication, and conflict-resolution skills.

• Advanced organizational and analytical skills.

• Proficient in Microsoft Office and claims management systems.

• Capability to mentor and support the development of less experienced adjusters.

• Must secure and maintain independent adjuster licenses in all required states, including AL, CT, GA, FL, ME, MS, NY, NC, SC, TN, and TX, within 90 days of hire.

• Completion of necessary licensing coursework, testing, and background checks.

• Bachelor’s degree preferred, or a comparable combination of education and progressively responsible claims experience.

• Business-related travel as necessary, estimated at less than 5% of the time.

🏝️ Benefits

• Health insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• Wellness benefits

• Paid time off

• 401(k) plan

• Profit-sharing plan

• Competitive compensation package

• Remote working options may be available for highly qualified candidates