Property Field Claims Adjuster, Northwest Akron, Medina, Brunswick

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Investigate and manage property claims.

• Gather information, assess coverages, conduct field inspections, and resolve claims.

• Handle moderately complex homeowner property field claims.

• Occasionally manage desk claims.

• Investigate the origin and cause of claims by contacting insured individuals, claimants, agents, attorneys, contractors, experts, special investigation units, adjusters, and public personnel.

• Identify intricate issues and seek assistance as necessary.

• Manage 1st-party and 3rd-party claims across various policy types and endorsements.

• Conduct on-site inspections, assess damages, and negotiate claims.

• Address customer inquiries, make decisions, and finalize files.

• Interpret policies, leases, by-laws, declarations, articles, and contract coverages.

• Provide updates on the claims process and status, and respond to or redirect inquiries.

• Complete additional assignments, tasks, or projects as required.

• Report directly to the Property Claim Manager.

• Spend approximately 80% of time working in the field.

⛳️ Requirements

• Proven experience in delivering customer-focused solutions, support, or service.

• Proven experience managing 1st and 3rd party, multi-line claims across operational territories, or equivalent experience.

• Proven experience handling moderately complex claims, or equivalent experience.

• Strong knowledge of policies and endorsements related to casualty coverages, or equivalent knowledge.

• Strong understanding of each phase of the claims handling process, or equivalent knowledge.

• Valid driver’s license and an acceptable driving record.

• Obtain state-specific property casualty claims licensing as required.

• Hands-on experience with property field claims.

• Demonstrated ability to write clear, accurate, and timely estimates using Xactimate.

• Willingness to travel up to 50%.

• Catastrophe duty may be required up to 75% as applicable.

• Ability to perform fieldwork, including using ladders, stairs, scaffolding, ramps, poles, and working in tight/confined spaces and hazardous environments.

• Capability to adjust or move objects weighing up to 50 pounds.

• Must pass applicable background checks.

• Must sign a non-disclosure agreement.

• Sponsorship will not be considered unless specified in the posting.

🏝️ Benefits

• Relocation support available for eligible candidates.

• Company fleet vehicle provided, with an option for personal use.

• Comprehensive medical, dental, vision, and wellbeing benefits.

• Competitive 401(k) contribution.

• Pension plan.

• Annual incentive.

• 9 paid holidays.

• Paid time off program (23 days accrued annually for full-time employees).

• Student loan repayment program.

• Paid family leave.

• New Employee Orientation and onboarding support.