Senior Case Manager

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Reach out to clients within 24 hours of case receipt to introduce yourself.

• Present initial settlement proposals within 48 hours of receiving the case.

• Educate clients on additional medical treatments and the importance of filing lawsuits.

• Return client calls and voicemails on the same day.

• Maintain bi-weekly communication with clients to provide updates on their case status.

• Notify clients about settlements and clarify the reduction process.

• Follow up with insurance companies after settlement demands and persist until responses are obtained.

• Convey settlement offers and counteroffers under the supervision of an attorney.

• Engage in settlement negotiations under the guidance of an attorney.

• Verify UM, PIP, and BI coverage details.

• Follow up on declaration pages and UM rejection documents.

• Send UM subrogation waivers and verify their status.

• Schedule mediations and prepare summaries for mediation, global settlements, and settlement conferences.

• Maintain precise case notes and records within Litify.

• Ensure client files, negotiation links, resolution links, expenses, and related case links are current.

• Organize documents and photographs in the appropriate directories.

• Settle outstanding invoices and monitor expenses.

• Review settlement proposals and adjust surgical case evaluations as necessary.

• Conduct weekly case audits and discharge cases when needed.

• Draft and file lawsuits and dismiss lawsuits on behalf of the attorney when applicable.

• Obtain provider estimates and health insurance liens prior to concluding cases.

• Verify provider balances and secure authority before settling hospital cases.

• Address client inquiries and concerns promptly and professionally.

• Manage an average caseload of 80–120 personal injury cases.

• Meet monthly performance targets for treatment and settlements.

• Participate in mandatory in-person training, including occasional weekend sessions.

⛳️ Requirements

• Proficient in both English and Spanish.

• Skilled in using Litify software and the Microsoft Office Suite.

• In-depth knowledge of the entire Bodily Injury Claims process.

• Previous experience in case management or personal injury preferred.

• Strong organizational and leadership capabilities.

• Exceptional written, verbal, communication, and interpersonal skills.

• Dependable and consistently punctual.

• Ability to thrive in a team-oriented environment.

• Capable of prolonged periods of sitting at a desk and using a computer.

• Ability to lift up to 15 pounds occasionally.

• Competent in accessing and navigating various departments within the organization’s facilities.

• Manage an average caseload of 80–120 personal injury cases.

• Achieve a minimum settlements target each month.

• Complete at least 3 surgeries, 5 rhizotomies, and 5 injections per month for additional treatments.

• Review settlement offers, additional demands, and surgical evaluations within 48 hours of receipt.

• Attend additional in-person training, which may be scheduled on weekends.

• Provide your own equipment, software, internet connection, and workspace.

• Computer must meet specified Windows 11 or macOS 14 hardware requirements.

• Internet connection should be at least 30 Mbps download and 15 Mbps upload, with latency below 100 ms.

• Must use a private, password-protected network; public Wi-Fi is not allowed.

• USB noise-cancelling headset and webcam required.

• Ensure full-disk encryption, automatic security updates, screen lock, endpoint protection, and secure data storage.

🏝️ Benefits

• Opportunity for remote work in Argentina.

• Engagement as an independent contractor.

• Flexible arrangements for remote workspace.

• Employees may work from home.