Senior Business Systems Analyst – Content Management Systems

This is a fully remote position, open to applicants in United States.

📋 Description

• Convert business requirements into well-defined user stories complete with descriptions and acceptance criteria.

• Facilitate backlog refinement by ensuring that requirements are clear, feasible, and in alignment with business objectives.

• Aid in solution design discussions by providing necessary documentation and clarifications.

• Assist in scope management by documenting alterations and raising feasibility concerns to senior analysts or project leads.

• Identify potential risks or obstacles and escalate them for guidance and resolution.

• Collect stakeholder feedback to guide backlog prioritization, ensuring that requirements reflect business priorities and dependencies.

• Serve as a bridge between business and technical teams under senior oversight.

• Engage in agile ceremonies, including sprint planning, backlog grooming, daily stand-ups, and retrospectives.

• Work collaboratively with developers, QA, and product teams to ensure readiness for delivery and quality outcomes.

• Maintain a clear and organized backlog, ensuring that items are ready for development.

• Ensure traceability between business objectives and user stories.

• Develop a solid understanding of the digital ecosystem, encompassing CMS, CRM, and related engagement platforms.

• Contribute to team knowledge sharing, documentation efforts, and process improvement initiatives.

• Document requirements clearly and proactively seek clarification when necessary.

• Identify issues within requirements, the backlog, or processes and escalate them with recommendations.

• Show increasing independence in addressing moderately complex challenges.

⛳️ Requirements

• Experience with enterprise CMS platforms is a must.

• A minimum of 7 years' experience in digital initiatives, software development, or IT projects as a Business Systems Analyst or in a comparable role.

• Experience with enterprise CMS platforms such as Sitecore, Optimizely, Contentstack, or Adobe Experience Manager (AEM); preference for Sitecore experience.

• Familiarity with digital ecosystems, including ERP, PIM, marketing automation, personalization, or customer service tools.

• Basic to intermediate understanding of API-driven integrations and data interchange throughout the customer journey.

• A Bachelor’s Degree (or equivalent from a foreign institution) is required.

• Proven experience in backlog management, writing user stories, participating in backlog refinement, iterative delivery, and UAT.

• Experience in agile delivery environments, with knowledge of Scrum or Kanban methodologies.

• Familiarity with the Jira/Confluence toolset is preferred.

• Agency or consultancy experience is highly desirable.

• Certifications in Agile, Scrum, or Product Ownership are advantageous, such as CSPO, SAFe PMPO, or CSM.

🏝️ Benefits

• Competitive salary package.

• Opportunities for professional growth and development.

• Flexible working hours and remote work options.

• Comprehensive health and wellness programs.

• Collaborative and innovative work environment.